Service Desk Analyst

Há 4 dias

Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro
Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation : $800 USD / month

Location Type : Remote

Job location : Brazil

Period : Permanent (3-month trial)

Responsibilities
  • Facilitate Service Desk incident response / resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
  • Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
  • Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
  • Document all reported issues, troubleshooting steps and resolutions in the incident management system.
  • Provide feedback, additions and updates to the knowledge base where applicable.
  • Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
  • Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
  • Properly evaluate, troubleshoot, escalate, and document issues.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
  • Stay current on the latest technologies, trends and strategies in use by the company
  • Other duties as assigned.
Qualifications
  • This position requires one year of customer service experience.
  • It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
  • Knowledge of PC hardware, computer operating systems and software is required.
  • Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
  • Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
  • Ability to work both independently and within a team
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
Educational Requirements
  • This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
  • ITIL knowledge strongly preferred

#J-18808-Ljbffr

  • Service Desk Analyst

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Overview Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames. Compensation : $800 USD / month Location Type : Remote ...

  • Service Desk Analyst

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil The Functionary Tempo inteiro

    **About the company**The Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market,...

  • Estágio em Service Desk

    Há 8 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Nexo CS Tempo inteiro

    Somos uma empresa especializada em soluções para o segmento de EHS.Nossa solução ajuda os trabalhadores a ter uma melhor qualidade no trabalho com mais segurança e prevenção.Nossa equipe de Service Desk é movida a desafios e estamos sempre buscando o melhor para nossos Clientes e Produtos.**Responsabilidades e atribuições**- Realizar gestão de...

  • Service Desk Professional

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro US$9.600

    Service Desk Professional">This role requires a dedicated and resourceful individual to provide end-to-end technical support to our clients. As a Service Desk Analyst, you will be the primary point of contact for incident response and service request fulfillment, ensuring seamless communication with clients through multiple channels.">You will troubleshoot...

  • Operador de help desk jr

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Netvagas Tempo inteiro

    Requisitos:Formação de nível técnico ou profissionalizante em Telecomunicações ou Informática; ouFormação superior completa em Ciências Exatas (incluindo Engenharia), Tecnologia da Informação ou áreas correlatas, em instituição reconhecida pelo Governo Federal.Experiência comprovada de, no mínimo, 6 (seis) meses em atendimento a usuários...

  • Operador de help desk jr

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Minsait an Indra Company Tempo inteiro

    Requisitos: Formação de nível técnico ou profissionalizante em Telecomunicações ou Informática; ou Formação superior completa em Ciências Exatas (incluindo Engenharia), Tecnologia da Informação ou áreas correlatas, em instituição reconhecida pelo Governo Federal. Experiência comprovada de, no mínimo, 6 (seis) meses em atendimento a...

  • Help Desk Specialist

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro R$56.000 - R$106.000

    Job OverviewThis is an exciting opportunity for a highly motivated and organized professional to join our team as a Service Desk Analyst. As the primary point of contact, you will be responsible for delivering end-to-end support in accordance with IT service level agreements.You will partner with end-users and technology groups to ensure all incidents are...

  • Service Desk — Supporto Tecnico

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro

    Titolo: Service Desk — Supporto Tecnico & Assistenza (Italiano + Inglese) Azienda: multinational (operazioni clienti globali)Posti disponibili: 5Luogo: Brasile — Completamente remoto (lavoro da casa)Ore: 36 ore/settimanaData inizio: 20 ottobre 2025Contratto: PJ (Pessoa Jurídica / libero professionista)Retribuzione: R$ 36 / ora (tariffa...

  • IT Service Desk Technician

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiro R$50.326 - R$95.852

    Job Title:Technical Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to internal and external customers.Key Responsibilities:Log all incoming calls to the...

  • Service Desk Analyst

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

    **votre rôle**:To provide professional technical support to customers from Orange Business.- Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers- Register in an electronic ticket system any support information, intervention and interaction with Orange's...