Jr. Operations Team Leader

4 semanas atrás

São Paulo, São Paulo, Brasil Accommodations Plus International Tempo inteiro
Jr. Operations Team Leader

The Jr. Operations Team Leader is responsible for monitoring the overall operation, ensuring it flows smoothly and is well-organized.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  1. Attend to and follow up on analysts' tasks to minimize impact on clients regarding changes or additional demands.
  2. Monitor the operation as a whole, ensuring it is efficient and well-organized.
  3. Ensure analysts perform at their best and address any issues or delays.
  4. Report to the coordinator and manager any items that may affect the operation.
  5. Analyze and implement the best solutions for operational problems.
  6. Maintain clear and constant communication for internal and external information flow.
  7. Prioritize daily activities based on a set schedule.
  8. Maintain fluidity and continuous information transfer for the next work shift.
  9. Perform any other tasks assigned by hierarchical superiors, as long as they are reasonable and within capacity.
Competencies
  • Problem Solving/Analysis
  • Building Relationships
  • Strategic Thinking
  • Results Driven
  • Negotiation
  • Leadership
  • Managing Processes
  • Technical Capacity
  • Communication Proficiency
Required Education and Experience
  • At least 2 years of experience in the travel industry, closely involved with operations.
  • Bachelor's degree in Business Administration, Sales and Marketing, or a related field.
  • Ability to manage workload effectively in a fast-paced environment, using extensive experience and judgment.
  • Strong attention to detail and commitment to high-quality work.
  • Ability to positively present API in customer-facing situations.
  • Strong Microsoft Office skills.
  • Fluency in English and Spanish (verbal and written).
  • Excellent verbal and written communication skills.
Who We Are

API is a global leader in crew accommodation solutions, transforming how businesses manage travel. Our platform streamlines crew planning, enhances operational efficiency, and improves the crew layover experience. We seek dynamic, creative, and tech-savvy individuals to join our team. If you are passionate about hard work, service excellence, technology, and solutions, API could be the right place for you.

Other Duties

Duties and responsibilities may change according to business needs. Additional responsibilities may include roles such as Data Protection Champion (DPC), Senior Information Risk Owner (SIRO), or Information Assurance Accounting Officer (IAAO).

Work Environment

This role operates in a professional office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical requirements include talking, hearing, standing, walking, using hands for handling objects, and reaching with arms, as necessary to perform essential functions.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer committed to non-discrimination based on race, creed, color, religion, national origin, age, disability, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or other protected characteristics. Our management team upholds this policy in all employment aspects.

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