Senior Customer Success Manager
4 semanas atrás
Atividades:
Youll be the strategic partner guiding clients through implementation, adoption, and long-term value realization of our AI content solutions.
This role is ideal for someone whos equal parts consultant, operator, and strategistready to scale engagement, refine execution, and champion measurable results.
**What Youll Do**:- ** Strategic Partnership**: Work closely with growth marketing and content leads to align AI-driven programs with business goals- ** Project Leadership**: Own timelines and proactively remove blockers to ensure seamless deployment and on-time delivery- ** Workflow Optimization**: Collaborate with technical teams to tailor scalable, high-impact AI workflows- ** Performance Management**: Monitor metrics like organic traffic, CTR, and revenue influence; adjust strategy to optimize outcomes- ** Client Enablement**: Train teams to use AI tools efficiently and independently, minimizing friction- ** Solution Delivery**: Streamline implementation cycles for faster time-to-value- ** Knowledge Building**: Develop playbooks and frameworks based on successful customer rollouts- ** Voice of the Customer**: Share feedback with Product and Engineering to influence roadmap and enhancements**What You Bring**:- 5+ years in customer success, implementation, or solutions consulting roles- 3+ years of experience working with enterprise clients in a multi-stakeholder environment- Proven success driving adoption of SaaS or AI-powered platforms- Exceptional communication and relationship-building skills- Data-driven mindset; SQL or Python exposure is a plus- Self-starter who thrives in high-growth, fast-paced settings**Why Join Us**:- 100% remote, flexible schedule- Culture of experimentation, iteration, and innovation- High-impact role within a rapidly scaling company- Work alongside humble, mission-driven teammates
Dias da Semana: Não Informado
Horário / Período: Não Informado
Os interessados devem se candidatar através do portal Caderno Nacional
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