Service Manager

1 semana atrás


Brazil Celcoin Tempo inteiro
Description: A Celcoin, fundada em 2016, é uma infratech financeira para potencializar negócios. Fornecedora de infraestrutura de tecnologia completa e pioneira para empresas dos mais diversos segmentos de atuação, a Celcoin disponibiliza soluções para banking, crédito, cash management, Open Finance, retail e onboarding. Estão conectadas à plataforma da Celcoin cerca de 400 fintechs e bancos digitais, mais de 6 mil empresas médias e grandes e 40 mil pontos de varejo, que processam mensalmente R$ 15 bilhões.
Isso é Celcoin: the best service for growth.

Para todo esse sucesso ser alcançado diariamente, construímos um ambiente de trabalho inspirador e colaborativo, e agora queremos novos Celcoiners para fazer parte dessa história

O cel_open dá aos nossos clientes a liberdade de construir produtos para o mundo de Open Finance, seja compartilhamento de dados, iniciador de transação de pagamentos (ITP), entre outros, e faz parte da solução financeira modular cel_bricks da Celcoin. Estamos em busca de um talento como o seu para somar em nosso time de cel_open no cargo de Service Manager

Você se identificou com o nosso propósito? Estamos com uma oportunidade para atuar no nosso time de talentos que utiliza a tecnologia para levar serviços financeiros a toda população.

Responsabilidades:
* Realizar acompanhamento de métricas de atendimento dos clientes;
* Realizar acompanhamento de chamados dos clientes;
* Realizar alinhamento semanal com os clientes;
* Gestão de crise e incidentes;
* Elaborar materiais que auxiliem no esclarecimento de dúvidas;
* Implementar novas funcionalidades que facilitem o dia a dia dos usuários;
* Colaborar com os times de engenharia para resolução de problemas e apresentação de sistemas.Requirements: Formação em Ciência da computação, Engenharia, Sistema de Informação ou áreas correlatas;NodeJS, JavaScript;Bancos de dados (Mongo e Postgre);Conhecimentos no Pacote Office;Consumo e criação de apis em Rest (Json);Excelentes habilidades de comunicação escrita e verbal;Criatividade para resolver problemas desafiadores.
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