Customer Retention Professional

4 semanas atrás


Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:22756

**Cargo**:Customer Retention Professional - Especialista

**Diretoria**:Chief Revenue Officer

**Breakdown**:Residential Solutions

**UO**:CRM

**Regional**: TIM SA Headquarter

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Descrição do perfil**

Responsável pela frente de blindagem da base e acompanhamento dos indicadores relacionados a ações preventivas dos clientes Residencial, atuando diretamente na jornada do cliente E2E.

**Principais atividades**

Responsável pela estratégia Preventiva de churn para base Live;
- Gerenciar o índice de Churn voluntário;
- Promover análises com uma abordagem "marketing data-driven".
- Acompanhar indicadores operacionais do segmento, correlacionando com o índice de retenção;
- Monitorar KPIs ou métricas calculadas.
- Desenvolver análise de Segmentação de perfil para auxiliar na proposição de oferta.
- Controlar todo o processo de incentivo de migração automatizada
- Acompanhar os principais KPIs de volume e qualidade sobre as migrações de oferta.
- Desenvolver relatórios/dashboard automatizados e apresentações executivas.

**Conhecimento, Experiência e Formação**
- Profissional com vivência e atuação na área de Marketing;
- Conhecimento pacote Office;
- Plataformas de CRM;
- Conhecimento intermediário em análise de Dados;
- Formação superior completa Engenharia, Administração, Marketing.

**Local de trabalho**
- Rio de Janeiro/ RJ



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