Customer Care Professional

3 semanas atrás


Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:19475

**Cargo**:Customer Care Professional - Analista

**Diretoria**:Chief Revenue Officer

**Breakdown**:Customer Relations

**UO**:Value Customer Services Models

**Regional**: TIM SA Headquarter

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Breve descrição do perfil**:
Responsável por prover processos, ferramentas e jornadas que garantam uma experiência de atendimento de excelência, além de participar de mapeamentos, desenhar processos e soluções, estruturar, propor e melhorar a jornada do cliente.

**Principais atividades**:

- Realizar a interface e atuar em parceria com as áreas de Operações de Relacionamento com Clientes, TI, MKT, Comercial, Cobrança, Antifraude, entre outras, a fim de mapear e alinhar oportunidades de melhorias em processos, aplicações e sistemas a fim de prover a melhor experiência ao Cliente Tim;
- Conduzir Squads para diagnóstico e tratativas de GAP's e oportunidades;
- Elaborar/executar planos de ação para melhoria contínua de processos e indicadores operacionais e/ou de qualidade do atendimento ao cliente;
- Realizar desenho e redesenho "as is" e "to be" de fluxos e rotinas de processos de atendimento ao cliente;
- Elaborar comunicados e quadros de avisos para as operações de atendimento;
- Realizar reuniões matriciais com as operações de para alinhamento de alterações e novos processos;
- Monitorar processos com visão analítica e com capacidade de gerar números para análises;
- Acompanhar, em parceria com operações, a performance e qualidade das células de atendimento front end, E2E e BO;
- Elaborar apresentações executivas.

**Experiência, Conhecimento e Formação**:

- Experiência prévia em Operações de atendimento/STO - Será considerado um diferencial
- Experiência de trabalho com metodologias ágeis (Scrum / Kanban) - Desejável
- Experiência com métodos/facilitações de design thinking - Desejável
- Habilidade em power point, excel e word (ou similares)
- SAS - Será considerado um diferencial;
- Graduação completa
- Certificação em Metodologia Ágil - Desejável
- Certificação Green Belt ou Yellow Belt - Desejável
- Inglês intermediário - Desejável



  • Rio de Janeiro, Brasil Gi Group Tempo inteiro

    Em parceria com uma das maiores empresas no segmento de cosméticos. **Estamos contratando**: Analista de Customer Care Junior. **Como será o seu dia-a-dia**: 1. Assegurar proativamente a execução do ciclo de pedidos dos clientes, deste a sua entrada até a entrega. 2. Assegurar um bom nível de atendimento dos pedidos, analisando sempre disponibilidade...


  • Rio De Janeiro, Brasil Orange Business Services Tempo inteiro

    **About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of confirmed contractual solutions and services for a given customer. This includes the following: Overall assurance for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and outsourced...


  • Rio De Janeiro, Brasil GE Aviation Tempo inteiro

    **Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop...


  • Rio de Janeiro, Brasil EBSCO Industries, Inc. Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....


  • Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:19581 **Cargo**:Sales Monitoring Professional - Consultor(a) **Diretoria**:Chief Revenue Officer **Breakdown**:Residential Solutions **UO**:D2D Channels Management **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Descrição do perfil** Responsável por identificar, coletar, preparar, validar,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Intuitive Surgical Tempo inteiro

    Job DescriptionPrimary Function of the PositionThe Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...


  • Rio de Janeiro, Brasil Intuitive Surgical Tempo inteiro

    Job DescriptionPrimary Function of the PositionThe Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...


  • Rio de Janeiro, Brasil Aspen Technology Tempo inteiro

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Rio de Janeiro, Brasil L'Oreal Tempo inteiro

    Já se imaginou fazendo parte da maior empresa de beleza do mundo? Um local de trabalho diverso e inclusivo leva a soluções mais inovadoras que são essenciais para nosso sucesso contínuo como negócio e como cidadão responsável. Por isso, para todas as nossas vagas, valorizamos a diversidade em todos os seus aspectos. **Missão**: Garantir o melhor...


  • Rio de Janeiro, Brasil Magic Media Tempo inteiro

    We produce high-quality results by constantly staying at the forefront of modern technology and cutting-edge processes and practices. The best of our team are known for their strong initiative, not just in taking care of their day-to-day responsibilities but in helping identify ways to build, grow, and do more in their work. **Responsibilities**: -...


  • Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Team You’ll Work With Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.  As a Support Analyst, you will have the opportunity to support one of product lines including: , , and . About You ...


  • Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Team You’ll Work With Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.  As a Support Analyst, you will have the opportunity to support one of product lines including: , , and . About You ...

  • Customer Support Specialist

    3 semanas atrás


    Rio de Janeiro, Brasil Bitfinex Tempo inteiro

    How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking...

  • Recepcionista

    Há 5 dias


    Rio De Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    Level Description ‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques. Market Summary Receives and greets customers and visitors. Answers general questions, issues control badges as required, records visitors...


  • Rio De Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    Level Description ‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques. Market Summary Performs installations, preventive maintenance and repairs on buildings, mechanical equipment and utility systems using one...


  • Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Team You’ll Work With We are looking for an individual to work alongside our Investor Services Support team within our Venture Capital Organization to help build the world’s next great investor platform. We put our customers first, are willing to learn and grow, are problem solvers, work with urgency, ensure data security is a priority,...

  • Bilingual Client

    4 semanas atrás


    Rio de Janeiro, Brasil Sterling Check Tempo inteiro

    We have great people here and are looking for more. Come join us - you will love it! Position Type: Full-Time Location: Rio de Janeiro, Brazil About The Role: This Is What You’ll Do: - Professionally assist applicants with navigation of background check and onboarding processes while ensuring confidentiality and positively-representing Sterling.-...


  • Rio de Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    Level Description ‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques. Market Summary Assists management with daily clinical operations by providing administrative support. Impact - Obtains and provides...


  • Rio de Janeiro, Brasil Magic Media Tempo inteiro

    At Cyrex, we specialize in secure software development and application penetration testing. We pride ourselves on being the only partner you’ll ever need in cutting-edge development and deep, technical security assessments. We produce high-quality results by constantly staying at the forefront of modern technology and cutting-edge processes and practices....


  • Rio de Janeiro, Brasil Magic Media Tempo inteiro

    At Cyrex, we specialize in secure software development and application penetration testing. We pride ourselves on being the only partner you’ll ever need in cutting-edge development and deep, technical security assessments.We produce high-quality results by constantly staying at the forefront of modern technology and cutting-edge processes and practices....