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Customer Support
4 meses atrás
A área de Atendimento ao Cliente é responsável por garantir a preparação para o recebimento da aeronave em manutenção, coordenação e faturamento.
**Responsabilidades e atribuições**
- Atuar como principal ponto de contato do cliente com a TAM Executiva quando a aeronave se encontrar em manutenção, mantendo o cliente atualizado quanto à manutenção da sua aeronave;
- Negociar internamente a data de início e prazo para execução de serviços;
- Garantir a criação de documentos para execução de manutenção das aeronaves;
- Solicitar à equipe de Compras a cotação e compra de peças;
- Negociar a aprovação de serviços complementares na aeronave;
- Reservar materiais em estoque;
- Solicitar o envio de equipamentos de aeronaves em manutenção para oficinas terceirizadas;
- Solicitar serviços de terceiros a serem executados na TAM;
- Conferir cobertura de garantias;
- Validar os relatórios de pré-faturamento de OS gerados pelo departamento de Faturamentos.
**Requisitos e qualificações**
Formação: Engenharia Aeronáutica, Mecânica, Elétrica, Mecatrônica, Administração de Empresas, Economia, Tecnólogo e áreas afins.
Idioma: Inglês intermediário
Ferramentas: Excel avançado
Conhecimentos: Técnicas de negociação, elaboração de propostas comerciais, e matemática financeira.
Experiência: Relacionamento com cliente e negociação de propostas.
**Informações adicionais**
Oferecemos para essa vaga:
- Salário fixo;
- Assistência Médica;
- Assistência Odontológica;
- Vale Refeição e Vale Alimentação (Flash);
- VT ou VC;
- Seguro de Vida;
- Previdência Privada.
**Jornada**: segunda a sexta - horário comercial.
**Local**: Aeroporto da Pampulha - Belo Horizonte/MG.
A TAM Aviação Executiva é uma empresa com mais de 60 anos de experiência no mercado brasileiro. Nosso objetivo é oferecer a mais completa solução em aviação executiva aos nossos clientes.
Diferentemente de empresas que prestam serviços para voos comerciais, a TAM atua em diversas frentes com aeronaves executivas, como jatos, helicópteros e turbo-hélices.
Trabalhar na TAM é sinônimo de fazer parte da uma equipe altamente qualificada e que trabalha com soluções que se adequam às necessidades dos clientes, incluindo manutenção, gerenciamento, fretamento, administração de aeronaves, venda de treinamentos e FBO* doméstico e internacional (*_Fixed-base Operator (FBO) é a área que possibilita o atendimento de pista, hangaragem e handling, mantendo as aeronaves em uma área coberta e segura dentro dos hangares)._
Inovação, Tecnologia, Modernidade e Excelência no Atendimento ao Cliente são os pilares que movem nosso trabalho, com foco no aperfeiçoamento e melhoria contínua em todos os processos.
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