Software Support Specialist

2 semanas atrás


Sao Paulo, Brasil amdocs Tempo inteiro

**Job ID**:176836
**Required Travel**: Minimal
**Managerial - No**
**Location**:Brazil
- Sao Carlos (Amdocs Site)**

**Who are we?**:
**In one sentence**:
You will be responsible for supporting Network solutions in production, from system monitoring and validation, maintenance activities, to handling issues and critical incidents, sustaining a clear communication and setting up expectations with internal and external clients.

**What will your job look like?**:

- Proactively perform technical/operational tasks on the environments under your responsibility, including administration and monitoring of system performance and resources, housekeeping, backup, interfaces with external systems, etc.;
- Post-Production Automation (including the development of shell scripts);
- Act as the main contact regarding system incidents and availability;
- Track queries on open items originating to, or from, Operations;
- Perform Problem Diagnosis including debugging of alarms and alerts;
- Collect measures and identify trends that indicate system health and performance;
- Handle outage situations, providing regular updates to clients on the status of any open issues and handle customers’ expectations in accordance with applicable SLAs;
- Manage environmental and system changes;
- Conduct operational handover to teammates working on different shifts, as well as maintaining communication and follow-up on Operational Issues with other groups;
- Join on planned and sometimes on emergency Maintenance Windows, which can take place outside normal business hours.

**All you need is...**:
**Education**
- Bachelor's degree in Science/IT/Computing or equivalent;
- Advanced English for speaking.

**Required**
- Demonstrable experience in Customer Production Operation Support (5-7 years)
- Solid understanding of Linux environment, shell script and monitoring tools;
- Familiarity with commands and tools such as tcpdump, WireShark, SoapUI, etc.;
- Working knowledge of Databases and SQL;
- Advanced knowledge of Microsoft Excel.

**Preferred**
- Previous experience in a Telco environment;
- Familiarity with languages such as Ruby, Python;
- Understanding of Telco networks and technologies;
- Administration of Linux servers in virtualized environments;
- Installing, configuring, and maintaining services such as JBoss, NGINX, etc.;
- Familiarity with load balancers, firewalls, etc.;
- Knowledge of network configuration and devices;
- Previous interaction with jNetX or Openet’s Products;
- Operation of Virtualized and/or Containerized and/or Cloud solutions.

**Why you will love this job**:

- You will gain valuable experience and wide knowledge of Software integrative systems and will be exposed to advanced market technologies
- We work with multiple channels and diverse areas of expertise, in a multicultural environment that encourages collaboration and communication
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce



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