Desktop Support Technician L2

2 semanas atrás

Sao Paulo, Brasil Milestone Technologies, Inc. Tempo inteiro

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:
As a Level 2 Desktop Support you are responsible for supporting client technology and services located onsite at the customer location. This includes but not limited to desktop/laptop break/fix, re-imaging, troubleshooting, desk & mobile phone support and Audio/Visual & physical conference room support technologies. This is an internal end user employee facing role where your skills at maintaining and developing relationships with internal users and executive staff is crucial.
- **English CV's only**

**How You Will Make An Impact**:

- Plan, design, implement, and support hardware and software installation projects
- Analyze, test, and debug compute device systems
- Customize systems for specific functional areas or unique user needs
- Laptop/Desktop Break-Fix, Remote Desktop Support, Remote Office on-site Travel
- Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes
- Provide user training and education
- Re-imaging with data transfer a requirement
- New HW delivery and setup. May require lifting of boxes and compute HW in addition to installation under desks
- Printer installation and troubleshooting
- Problem diagnosis and resolution
- Ensure client satisfaction and client management
- Provide user training and education
- Reporting to customers and management on status, resource needs, and projected outcomes
- Mentorship and training of junior Regional IT Specialists by more senior members of the team on processes and tools
- Project management

**What You Need To Succeed**:

- Job experience and history focused on Desktop Support at Tier 2 levels
- Proficient in MacOS and Microsoft Windows.
- Skilled in all diagnostics, commands
- Experienced in utilization of array of Desktop Imaging and MDM tools, such as Intune, SmartImager, Imperious, SmartDeploy
- A thorough knowledge of Personal Computer Hardware, PDA devices, Desktop Software, Windows 10, Office 365, Microsoft Office products, OSX, G-Suite support & administration, Anti-Virus, Internet Browsers, Internet connectivity
- Demonstrated proficiency and professionalism when interfacing with customer employees, executives, and VIPs when providing Desktop Support
- Leadership ability to ensure technical growth and professionalism of Desktop team and colleagues
- Min of 3 years relevant technical experience supporting users in a Windows and Mac environment
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- Ability to diagnose and solve complex technical issues
- Ability to professionally perform and communicate in stressful and high impacting situations
- CompTIA's A+ and Network+ certification preferred; MCSE: Desktop Infrastructure and CCNA a plus
- Effective communication skills
- Ability to work collaboratively with other IT Regional Specialists and cross-functional technical team members to support deadlines; ability to work independently as well
- Ability to interface with executive level internal employees and troubleshoot their compute requirements
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- Ability to follow standard engineering principles and practices
- Creative approach to problem solving
- Ability to handle multiple tasks concurrently with competing deadlines
- Ability to travel to customer sites for installations, troubleshooting, user training, and relationship management

**Compensation**:
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._

  • Desktop Support Level 1

    4 semanas atrás

    Sao Paulo, Brasil Brainotech IT Solutions Kft Tempo inteiro

    We are looking for an IT Support Technician. **Freelance contract** Skillset: Level 1 Desktop Support Support: Dispatch Project (Ticket Based) Start: ASAP Duration: 1 year + extension **Responsibilities**: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage...

  • Desktop Support Analyst

    Há 5 dias

    São Paulo, Brasil HCLTech Tempo inteiro

    www.Hcltech.ComResponsibilities To support daily technical support activities for desktop, laptop & printers To set up and test desktop computer

  • Service Technician Jr

    Há 3 dias

    Sao Paulo, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Sao Paulo- Ref: JOHNCRANELATAM00773- Division: John Crane- Job Function: After Sales Service RepairSERVICE TECHNICIAN JR (TECHNICIAN III FIELD SERVICE/SUPPORT) - SERVICE TECHNICIAN JR (TECHNICIAN III FIELD SERVICE/SUPPORT)

  • Desktop Support Analyst

    Há 5 dias

    São Paulo, Brasil HCLTech Tempo inteiro

    www.hcltech.comResponsibilities To support daily technical support activities for desktop, laptop & printers To set up and test desktop computer peripherals(New users) To perform the system changes adhered to organizational policies Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Maintain technical documentation...

  • Desktop Support Analyst

    Há 5 dias

    São Paulo, Brasil HCLTech Tempo inteiro

    www.hcltech.comResponsibilities To support daily technical support activities for desktop, laptop & printers To set up and test desktop computer peripherals(New users) To perform the system changes adhered to organizational policies Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Maintain technical documentation...

  • Desktop Support Analyst

    Há 6 dias

    são paulo, Brasil HCLTech Tempo inteiro

    Responsibilities To support daily technical support activities for desktop, laptop & printers To set up and test desktop computer peripherals(New users) To perform the system changes adhered to organizational policies Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Maintain technical documentation in...

  • L2 - Production Support Engineer

    2 semanas atrás

    São Paulo, Brasil Everest Technologies, Inc Tempo inteiro

    **Note: Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.***** Please share a copy of your resume in English**The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal...

  • IT Support Technician

    Há 6 dias

    Sao Paulo, Brasil Qintess Tempo inteiro

    You must have Advanced English proficiency. CI or C2 level 2+ years of experience in a technical support role. Excellent communication skills, both verbal and written. Strong analytical and problem-solving skills. Experience supporting end-users in a Windows environment. Experience with Office 365 administration and support. Experience with scripting and...

  • L2 - Production Support Engineer

    2 semanas atrás

    São Paulo, Brasil Everest Technologies, Inc Tempo inteiro

    ** Note : Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.*** ** Please share a copy of your resume in English** The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal...

  • L2 - Production Support Engineer

    2 semanas atrás

    São Paulo, Brasil Everest Technologies, Inc Tempo inteiro

    **Note: Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.***** Please share a copy of your resume in English**The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal...

  • L2 - Production Support Engineer

    2 semanas atrás

    São Paulo, Brasil Everest Technologies, Inc Tempo inteiro

    **Note: Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.*** ** Please share a copy of your resume in English** The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The...

  • L2 - Production Support Engineer

    2 semanas atrás

    São Paulo, SP, Brasil Everest Technologies, Inc Tempo inteiro

    **Note: Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.***** Please share a copy of your resume in English** The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal...

  • L2 - Production Support Engineer

    2 semanas atrás

    São Paulo, SP, Brasil Everest Technologies, Inc Tempo inteiro

    **Note: Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.***** Please share a copy of your resume in English** The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal...

  • Desktop Support Analyst

    4 semanas atrás

    Sao Paulo, Brasil Descartes Tempo inteiro

    **Descartes Unites the People and Technology that Move the World** The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people...

  • SUPORTE DE 2° NÍVEL

    3 semanas atrás

    Sao Paulo, Brasil Amazon Informática Tempo inteiro

    Local de Trabalho:Santos ou Baixada Santista/SP(PRESENCIAL/VOLANTE)Horário:ComercialCLTCertificações Obrigatórias:• Certificação HDI DAST –Desktop Advanced Support Technician (HDIBrasil);• Certificação ITIL Foundation, versão 3 ou posterior;Conhecimentos OBRIGATÓRIOS necessários:• Possuir Experiência mínima obrigatória de 6 (seis) meses...

  • Service Technician

    Há 7 dias

    Sao Paulo, Brasil Macopharma Tempo inteiro

    **About us** We are professional, agile, innovative and our goal is to Macopharma develops and designs quality innovative blood products and bio-sourced therapies for patients. We are dedicated to raising the standards of care by relying on close relationships with our suppliers and users, and pushing ourselves constantly to become the world’s most...

  • Operations and Technical Support

    4 semanas atrás

    Sao Paulo, Brasil Iron Systems Tempo inteiro

    **Date Posted**: - 4/19/2024 **Job Function**: - Desktop Engineer **Location**: - Sao Paulo SP - BRA **Offered Salary**: - Competitive **Operations and Technical Support**: - Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users. - For hardware...

  • IT Support Engineer

    3 semanas atrás

    São Paulo, Brasil TikTok Tempo inteiro

    Team Introduction :AMS Desk Services team provides local IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests. We are seeking an IT Support Engineer to help us grow our IT environment. Your focus is not just to resolve incidents, but to find the underlying problem and develop...

  • IT Support Engineer

    3 semanas atrás

    São Paulo, Brasil TikTok Tempo inteiro

    Team Introduction :AMS Desk Services team provides local IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests. We are seeking an IT Support Engineer to help us grow our IT environment. Your focus is not just to resolve incidents, but to find the underlying problem and develop...

  • Lead Desktop Support Analyst

    1 semana atrás

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Objetivo da Função: Fornecer suporte de TI em aplicativos de colaboração, aplicativos próprios da empresa e recursos de TI usados nos escritórios da Thermo Fisher. Interagir com time global para análise e resolução de problemas. Colaborar em projetos, ter proatividade e capacidade de gestão. Responsabilidades: ·Fornecer suporte de TI ao...