Lead Desktop Support Analyst

3 semanas atrás


Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

Objetivo da Função:

Fornecer suporte de TI em aplicativos de colaboração, aplicativos próprios da empresa e recursos de TI usados nos escritórios da Thermo Fisher. Interagir com time global para análise e resolução de problemas. Colaborar em projetos, ter proatividade e capacidade de gestão.

Responsabilidades:

·Fornecer suporte de TI ao usuários da ThermoFisher.

·Realizar instalação/ configuração/ manutenção dos aplicativos, e ajudar com estações de trabalho, smartphones e periféricos da empresa.

·Lidar com fornecedores de TI.

·Atuar como contato local de TI para o Service Desk Global de TI.

·Manter um bom rastreamento dos ativos de TI locais.

·Trabalhar em conjunto com a equipe regional de TI da ThermoFisher.

·Participar de projetos de TI.

·Garantir a segurança das informações da empresa

·Prover orientação a usuários

Competências Técnicas:

·Sólidos conhecimentos sobre a plataforma Windows.

·Sólidos conhecimentos sobre instalação/ configuração e funcionamento de aplicativos de Microsoft Office 365.

·Bom conhecimento de plataforma móvel (iOS)

·Conhecimento geral sobre redes, problemas comuns de conectividade no ambiente Windows.

·Experiência com melhoria e documentação de processos

Competências Comportamentais:

·Vontade de aprender e trabalhar em equipe

·Capacidade de autogestão, autoinstrução

·Aplicação de boas práticas de TI, e da empresa

Competências Complementares Desejadas:

·Conhecimento básico sobre redes

·Capacidade de criar documentação para usuários e sobre processos

Qualificação Mínima:

·Nível de Inglês intermediário.

·3-4 anos de experiência em posição similar.

·De preferência aluno formado em carreiras relacionadas a TI.

Qualificação Preferencial:

·Certificações de TI serão consideradas diferenciais.


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