Empregos atuais relacionados a Support Analyst - Sao Paulo - Satellitus Tecnologia

  • Desktop Support Analyst

    3 semanas atrás

    Sao Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job description Job Title: On-site and Desktop Support Analyst Job Location & Type: Prof Vicente Rao Av, 90 Brooklin, São Paulo || 100% Onsite || 40 hrs/week Responsibilities: Provide on-site and remote technical support to users Resolution of hardware and software issues Configure, install and update operating systems, software, and applications on...

  • Payer Support Analyst

    4 meses atrás

    Sao Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Support Analyst

    Há 3 dias

    Sao Paulo, SP - Rua Jaceru, Brasil Cognizant Tempo inteiro

    Support Analyst L3 Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or...

  • IT Support Analyst

    4 meses atrás

    Sao Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...

  • Support Analyst

    Há 2 dias

    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...

  • Support Analyst

    3 semanas atrás

    São Paulo, Brasil Epicenter Tempo inteiro

    Epicenter is a boutique, global SaaS Provider and consulting practice specialized in integration and data management for leading HCM Cloud applications. We are looking to add great people to our growing team serving our multinational customers.About the Role Every day, our team apply innovative solutions which equip our customers with reliable data and...

  • Sr Support Analyst

    5 meses atrás

    Sao Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Support Analyst (SuccessFactors LMS) - Act as primary business systems support for the Accounting, financial and Tax system (including planning, development/testing and overall system maintenance) and other financial systems as necessary Good knowledge of Finance, Accounting processes and domain Excellent communication skills Experience or with.Net/...

  • Technical Support Analyst

    3 meses atrás

    Sao Paulo, Brasil Cepheid Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Customer Support Analyst I

    3 meses atrás

    Sao Paulo, Brasil Rei do Pitaco Tempo inteiro

    Estamos buscando um Customer Support Analyst I (WFM) para fazer parte da estrutura de CX no Rei do Pitaco, em São Paulo. Como Customer Support Analyst I (WFM) você será responsável por apoiar diretamente o time de liderança CX e áreas parceiras, tendo o senso de urgência e autogerenciamento para otimização das entregas inerentes ao dia a dia da...

  • Application Support Analyst

    5 meses atrás

    Sao Paulo, Brasil OMP Tempo inteiro

    As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...

  • Sales Support Analyst

    3 meses atrás

    Sao Paulo, Brasil Jem Systems Tempo inteiro

    JEM Security is an American Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 4 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal and other European countries. Like any growing company, JEM is full of opportunities for highly motivated people with the right...

  • Sales Support Analyst

    5 meses atrás

    Sao Paulo, Brasil ABB Tempo inteiro

    **Sales Support Analyst**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Support Analyst Unix

    4 semanas atrás

    Sao Paulo, Brasil Cognizant Tempo inteiro

    Support Analyst Unix L2 Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See...

  • Support Analyst Unix

    4 semanas atrás

    Sao Paulo, Brasil Cognizant Tempo inteiro

    Support Analyst Unix L2 Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See...

  • Desktop Support Analyst

    3 semanas atrás

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job descriptionJob Title: On-site and Desktop Support AnalystJob Location & Type: Prof Vicente Rao Av, 90 Brooklin, São Paulo || 100% Onsite || 40 hrs/weekResponsibilities:Provide on-site and remote technical support to usersResolution of hardware and software issuesConfigure, install and update operating systems, software, and applications on computers,...

  • Desktop Support Analyst

    3 semanas atrás

    São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job descriptionJob Title: On-site and Desktop Support AnalystJob Location & Type: Prof Vicente Rao Av, 90 Brooklin, São Paulo || 100% Onsite || 40 hrs/weekResponsibilities:Provide on-site and remote technical support to usersResolution of hardware and software issuesConfigure, install and update operating systems, software, and applications on computers,...

  • Desktop Support Analyst

    2 semanas atrás

    São Paulo, Brasil Sky Systems, Inc. Tempo inteiro

    Job description Job Title: On-site and Desktop Support Analyst Job Location & Type: Prof Vicente Rao Av, 90 Brooklin, São Paulo || 100% Onsite || 40 hrs/week Responsibilities: Provide on-site and remote technical support to users Resolution of hardware and software issues Configure, install and update operating systems, software, and applications on...

  • IT On Site Support Analyst

    3 meses atrás

    Sao Paulo, Brasil Siemens Healthineers Tempo inteiro

    Você gostaria de se juntar a nós para transformar o futuro facilitando o acesso ao cuidado para mais pessoas ao redor do mundo? Na Siemens Healthineers, inovamos para promover avanços na saúde. Para todos. Em todos os lugares. Nós oferecemos um ambiente flexível e dinâmico com diversas oportunidades para você poder ir além da sua zona de conforto e...

  • Support Analyst Unix

    4 semanas atrás

    Sao Paulo, Sao Paulo, Brazil Cognizant Tempo inteiro

    Support Analyst Unix L2 Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See...

  • Support Analyst

    Há 3 dias

    Sao Paulo, SP - Rua Jaceru, Brasil Cognizant Tempo inteiro

    Support Analyst L3 Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at...

Support Analyst

5 meses atrás

Sao Paulo, Brasil Satellitus Tecnologia Tempo inteiro

CX Team
- Este time de especialistas e facilitadores colabora diretamente para que nossos clientes alcancem o sucesso por meio de atendimento no chat e no telefone.

Sobre a vaga
- É o profissional responsável por garantir que os clientes obtenham sucesso. Portanto, é seu papel garantir que o cliente alcance o resultado desejado através das interações com a empresa. Também é o responsável por tornar cada atendimento em uma experiência única O objetivo dos atendimentos é resolver o problema do usuário com agilidade, cordialidade, empatia e eficiência, com o tom e voz adequado ao da empresa e, sempre que possível, surpreendendo a pessoa que está do outro lado.

O que você vai fazer?
- Atender os clientes que enfrentam dúvidas ou problemas com os sistemas, por meio do chat, buscando uma solução mais rápida possível de forma empática, proativa e focado 100% na compreensão do cliente e satisfação do atendimento prestado;
- Identificar a causa raiz dos bugs para abertura dos chamados;
- Propor as melhores soluções para os problemas reportados e direcionar as tratativas para as áreas responsáveis;
- Coletar feedbacks sobre a qualidade do atendimento prestado, através de pesquisa de satisfação a fim de atingir o maior nível de satisfação do cliente e identificar possibilidades de melhorias;
- Fazer a ponte entre os feedbacks dos clientes e as demais áreas da empresa;
- Identificar e sugerir melhorias no sistema e no processo de atendimento;
- Criar documentações técnicas dos bugs identificados;
- Ministrar reuniões com o cliente a fim de identificar o problema reportado. Além de outras atividades pertinentes da área.

Skills necessárias
- Graduação completa ou cursando em análise e desenvolvimento de sistemas, administração, ciência de dados e cursos correlatos;
- Desejável conhecimento em banco de dados e facilidade com sistemas;
- Desejável experiência em atendimento ao cliente;
- Organização, proatividade, resiliência, facilidade em aprender e comunicação.

O que oferecemos
- Contratação CLT;
- Vale-refeição;
- Vale-transporte ou Vale-mobilidade;
- Convênio Médico;
- Convênio Odontológico;
- Seguro de Vida;
- Day-off de aniversário de nascimento;
- Day-off de aniversário de empresa;
- Cultura de Startup;
- Muita inovação e tecnologia.

Support Analyst

Presencial