Desktop Support Analyst

3 semanas atrás


São Paulo, Brasil HCLTech Tempo inteiro

www.hcltech.com


Responsibilities


  • To support daily technical support activities for desktop, laptop & printers
  • To set up and test desktop computer peripherals(New users)
  • To perform the system changes adhered to organizational policies
  • Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
  • Maintain technical documentation in association with other functional departments
  • To own end-to-end activities whenever there is a new rollout of OS / Applications etc
  • To work on the pro-active tickets triggered the Workblaze tools until closure / escalate as appropriate
  • To assist the users setup their VPN / Citrix / Azure / VDI etc


Requirements:


  • Degree completed or in progress in IT;
  • Solid experience with Hardware and Software troubleshooting and Network basic support;
  • Excellent verbal and written communication;
  • Advanced/fluent conversational English (mandatory);
  • Intermediate conversational Spanish (mandatory);


Please, submit resumé in English.


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