Chargeback Team Lead
2 meses atrás
Our client, pioneers in the Social Casino gaming industry are seeking a detail-oriented and proactive **Chargeback Team Lead** to join their expanding team.
In this pivotal role, you will oversee chargeback dispute management, lead fraud investigations, and ensure the integrity of the transaction processes. You will play a crucial part in protecting our business and enhancing player experiences by implementing best practices and optimizing our chargeback strategy.
If you’re eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you
**Areas of Responsibility**
- Oversee and monitor the attendance and punctuality of Chargeback Analysts to ensure optimal staff coverage throughout shifts.
- Manage and address CHB and Ethoca alerts, including customer service and internal escalations, ensuring they are resolved promptly and efficiently.
- Lead the recruitment process for new analysts, providing comprehensive training and ongoing refreshers to enhance their skills and knowledge.
- Coach and mentor team members to help them achieve their key performance indicator (KPI) goals and foster a high-performance culture.
- Develop and manage the monthly team schedule to ensure adequate staffing levels meet operational demands.
- Prepare and present detailed chargeback reports to management, highlighting findings and trends to inform decision-making.
- Stay informed about industry developments and updates to company policies and procedures, ensuring the team remains compliant and effective.
- Perform additional duties as assigned, contributing to the overall success of the chargeback operations.
**What we are looking for...**
- 5+ years of experience in chargeback processing, fraud detection, or dispute resolution, preferably in gaming or financial services.
- At least 1 year of management experience, including supervising a team and managing attendance and performance.
- Proven ability to effectively onboard and train staff.
- Skilled in preparing and presenting detailed reports on chargeback trends.
- Familiarity with industry regulations and Visa/MasterCard rules.
- Strong analytical skills for identifying trends and ensuring accuracy.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Strong verbal and written communication skills for effective interactions.
- Quick analytical skills to develop solutions for chargeback issues.
- Willingness to stay updated on industry trends and changes.
- Familiarity with chargeback management tools and reporting software.
- Ability to work collaboratively with cross-functional teams.
**Important Requirements**
- Willingness to work outside on a shifting schedule/weekend/holidays
- You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
- PC - Intel i5 4th Gen (or higher) - self provided
- Minimum OS Version: Windows 10 or higher
- Internet browser (preferably Chrome - but can use Edge, Firefox, etc.)
- Minimum RAM: 8 GB
- Minimum HDD Space: 1 GB
- Headset: USB Headset (noise-canceling)
- Web Camera (for team meetings)
- Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
- Backup Internet provider
**Benefits**
- Competitive salary
- Flexibility and remote work
- Training and development
- International collaboration with our teams based around the world
- Fast growing business where the sky's the limit for your career
-
Chargeback Management Specialist
4 semanas atrás
Mato Grosso, Brasil Patrianna Tempo inteiro**Key Responsibilities****Chargeback Process Management**:Oversee the entire chargeback lifecycle, from dispute initiation to resolution, ensuring accuracy and timeliness in responses to payment processors and card networks.Investigate chargeback claims by gathering and reviewing transaction data, customer communication, and supporting documentation.Monitor...
-
Chargeback Analyst
2 meses atrás
Mato Grosso, Brasil Patrianna Tempo inteiroAt Patrianna, we are driven by our passion to deliver world-class gaming experiences to millions of players across the globe. As a dynamic and international team, we embrace a collaborative, remote-working culture, focused on innovation and excellence in everything we do. We are seeking a detail-oriented and proactive **Chargeback Analyst** to join our...
-
Team Lead, Engineering
3 meses atrás
Mato Grosso, Brasil Deel Tempo inteiro**Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...
-
Payments Manager
4 semanas atrás
Mato Grosso, Brasil Patrianna Tempo inteiroPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As the Payments Manager you will be...
-
Payments Manager- Operations
4 semanas atrás
Mato Grosso, Brasil Bullfinch Recruitment Tempo inteiro**We are partnered with Patrianna who are on the lookout for a Payments Manager to join their team in Gibraltar!** Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business...
-
Customer Support Lead
Há 1 mês
Mato Grosso, Brasil Bullfinch Recruitment Tempo inteiroWe are currently partnered with Patrianna who are seeking a strategic and proactive Customer Support Lead to oversee our team of Customer Support Team Leads, ensuring the delivery of high-quality customer support and the achievement of specific operational goals. **Key Responsibilities** - **Strategic Leadership**: Guide and mentor a team of Customer...
-
Senior Payment Operations Specialist
3 semanas atrás
Mato Grosso, Brasil Patrianna Tempo inteiroWe are searching for a highly skilled Senior Payment Operations Specialist to join our team at Patrianna, a leading product development company headquartered in Gibraltar. As a key member of our global team, you will play a vital role in ensuring the smooth and secure operation of our payments portfolio.The ideal candidate will have extensive experience in...
-
Lead Recruiter Winlux
4 semanas atrás
Mato Grosso, Brasil Ruby Labs Tempo inteiro**About the role**: Take charge as a Lead Recruiter at Winlux and play a pivotal role in shaping the future of our organization. As a key member of the Talent Acquisition team, you will drive recruiting strategy and execution across all departments, including product, marketing, and engineering. In this leadership position, you’ll not only source and...
-
SHE Manager LATAM Lead
4 semanas atrás
Mato Grosso, Brasil Dsm Tempo inteiro**Job Title**: SHE Manager LATAM**Location**:Brazil**Work Model**:Híbrido**Clevel**:C41As SHE Manager LATAM, you will be responsible for developing and implementing the SHE strategy for the region, ensuring compliance with company policies and programs. You will work closely with the Global SHE team to drive the SHE agenda and execute strategic...
-
Customer Experience
Há 1 mês
Mato Grosso, Brasil Traffic Streamer Ltd. Tempo inteiroWe are seeking an experienced and dynamic Customer Experience (CX) Lead to oversee and drive the customer experience strategy across our client's portfolio of innovative products, including CXM, GamePark, PayLab, and DatGrid. As CX Lead, you will ensure that each product delivers exceptional, consistent customer experiences while maintaining operational...
-
User Acquisition Lead
2 semanas atrás
Mato Grosso, Brasil medialicious Tempo inteiroWe are currently seeking a talented User Acquisition Lead to lead our mobile marketing initiatives and drive user growth for our portfolio of social gaming apps for our clients. As the User Acquisition Lead, you will play a critical role in expanding our player base and maximizing the reach of our clients games through effective user acquisition strategies....
-
Tune Shop Lead
2 semanas atrás
Mato Grosso, Brasil Mt. Bachelor Tempo inteiroLocation: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers...
-
Incident Manager
Há 5 dias
Mato Grosso, Brasil Bullfinch Recruitment Tempo inteiro**Ignite your career by spearheading the delivery of exciting programs and projects within a dynamic, innovative and fast-growing gaming company!** Join Patrianna, who are headquartered in Gibraltar and impacting global markets including the US, in their acceleration through the social gaming landscape by joining their team as a visionary Programme...
-
Training Manager
2 meses atrás
Mato Grosso, Brasil B2Spin Tempo inteiroAre you passionate about empowering teams with the skills and knowledge they need to succeed? At B2Spin, a rapidly growing gaming company, we're seeking a dynamic **Training Manager **(CS and Player Operations)** to design, implement, and lead comprehensive training programs for our Customer Support, Fraud, KYC, Risk, Payments, and Player Trust & Safety...
-
Training Manager
2 meses atrás
Mato Grosso, Brasil Bullfinch Recruitment Tempo inteiroAre you passionate about empowering teams with the skills and knowledge they need to succeed? At B2Spin, a rapidly growing gaming company, we're seeking a dynamic **Training Manager **(CS and Player Operations)** to design, implement, and lead comprehensive training programs for our Customer Support, Fraud, KYC, Risk, Payments, and Player Trust & Safety...
-
Head of Customer Support
3 meses atrás
Mato Grosso, Brasil Patrianna Tempo inteiroWe are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team! **Are you a passionate leader **passionate with delivering exceptional player experiences?** B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our...
-
Senior Customer Support Manager
2 meses atrás
Mato Grosso, Brasil Bullfinch Recruitment Tempo inteiro**Our client, a pioneer in crafting businesses that deliver unforgettable experiences, is in search of exceptional talent worldwide to bolster their fast-growing team, and they are looking for a Senior Customer Support Manager to join their global team!** **Responsibilities**: - Establish, implement, and monitor clear goals and KPIs for the department...
-
Country Manager
2 semanas atrás
Mato Grosso, Brasil Ventures Lab Tempo inteiroYour primary responsibility will be to take ownership of the execution of the brand strategy and identity in the Canada/Ontario market and lead the dedicated team in charge of this market’s product and commercial initiatives. You will also monitor financial results, player behaviors, and market insights to optimize strategy. **Key Responsibilities**: -...
-
Country Manager
2 meses atrás
Mato Grosso, Brasil Ventures Lab Tempo inteiroYour primary responsibility will be to take ownership of the execution of the brand strategy and identity in the Canada/Ontario market and lead the dedicated team in charge of this market’s product and commercial initiatives. You will also monitor financial results, player behaviors, and market insights to optimize strategy. **Key Responsibilities**: -...
-
Head of Payment Operations, Verification and Risk
2 meses atrás
Mato Grosso, Brasil Traffic Streamer Ltd. Tempo inteiro**Key Responsibilities**: **Leadership & Strategy**: - Lead and oversee the Payment Operations, Verification, and Risk teams, ensuring operational excellence, efficiency, and compliance with company policies. - Develop and execute a comprehensive payment processing strategy that aligns with the company's growth objectives. **Risk Management & Fraud...