Senior Workplace Experience Specialist

3 meses atrás

São Paulo SP, Brasil Zendesk Tempo inteiro

Job Description

You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You’re flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company

You’re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused and have impeccable judgment. You always lead with "yes" but are comfortable saying “no” to requests that don’t fit team / company goals. You’re sensitive to employees’ needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that’s OK; last-minute requests don’t faze you

**Primary Responsibilities**:

- Manage the front desk and ticketing system, providing a high level of customer service.
- Welcome visitors and deliver an extraordinary guest experience to all employees in-office.
- Process incoming and outgoing packages and mail.
- Liaise with vendors and landlords as needed.
- Coordinate vendor management including assisting in procurement process and performance management.
- Manage event programs for the office.
- Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and plants.
- Maintain Workplace Experience master documents. spreadsheets, calendars, and floor plans.
- Lead internal communications on up-to-date building events, maintenance, safety, and other issues.
- Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.
- Manage the food and beverage program.
- Assist Regional Workplace Experience Manager with office moves, projects and office.
- Perform other duties and special projects as requested.

**Requirements**:

- Minimum of 2-4 years’ experience in Facilities/Office Coordination/Management.
- ** Experience in a office move is a must**
- Excellent communication skills across employees at all levels within the organization
- Demonstrated project management skills
- Strong computer skills including experience with Google Suite
- Familiarity with building operations (lighting, air conditioning, flooring, etc.)
- Demonstrated ability to handle multiple tasks with little or no supervision
- Advanced problem solving skills
- Positive attitude; grace under pressure
- Organized, punctual and accountable
- Event Planning skills

**Preferred Skills/Qualifications**:

- Academic qualification in relevant discipline, degree / diploma preferred.
- Experience with light furniture assembly (cabinets, shelving, etc.).
- Experience with Building Management Systems and access control S2 software
- Member of professional Facilities Management association

**Hours**:

- ** Mon-Fri, 8:00am-5:00pm; overtime sometimes required**

**Where We Work**
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from

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