Analyst Application Support

3 semanas atrás

Sao Paulo, Brasil Aggreko, LLC Tempo inteiro

The role

What you’ll do
- Assess business impact, criticality and work to priorities as defined in the ATS Service Level Agreement and agreed by the business
- Regardless of location, each member of the team provides local ‘in time’ response to high/critical issues. Resolution of issues from outside local business unit and time zone will also be expected as required
- Investigate and verify issues producing documented steps for recreation. This is used to understand the issue and provide test scripts for any workaround or root-cause solution testing
- Utilise appropriate environments for the recreation of issues, development and testing of workarounds
- Utilise ATS emergency on-call procedure in line with ATS policy
- Utilise vendor on-call procedure in line with underpinning contract
- Test software fixes and other solutions designed to address root cause as required
- Engage and influence stakeholders to ensure services remain aligned and relevant to business priorities
- Provide Incident Management. Progress colleague requests in accordance to Service Levels using ITIL best practice
- Offer Problem Management. Root cause analysis of recurring incidents, providing communication, documentation and training to the service stakeholders
- Conduct Change Management. Assess the impact of the change ensuring system stability and audit compliance
- Ensure alignment where applicable with Business Analyst standard practices to support solution enhancements/delivery
- Ability to understand new concepts and liaise with other teams in ATS

What you’ll bring to the role
- Appropriate experience within a commercial dynamic IT environment
- Demonstrate excellent problem solving and analytical skills
- Infor M3 or similar ERP experience
- Knowledge of Transact SQL
- Knowledge of Salesforce Field Service Lightning desirable but not essential
- Experience of using Mobile Solutions desirable but not essential
- Experience of working with Integrated solutions utilising Microsoft Azure desirable but not essential
- Extensive performance monitoring capabilities, troubleshooting and resolution of problem
- Experience of delivery of change utilising a variety of methodologies including Agile
- Demonstrate Lean IT principles coupled with proven experience in driving continuous improvement initiatives
- Strong communication skills in English, Portuguese and Spanish are essential
- Self-motivator who is comfortable working within a team and on an individual basis when required under mínimal supervision
- Strong prioritisation and organisational skills
- Strong delivery capability
- able to get things done, demonstrate ownership/ accountability and perform under pressure
- Able to analyse and use data to drive decision making
- Experience working in a fast moving / challenging environment
- Excellent problem solving and analytical skills
- Ability to drive through change and see projects to completion with successful handover to Team members
- Customer focused
- Capable of working to tight deadlines
- Proven ability to resolve technical problems
- Open to receiving and giving honest feedback

**Requirements**:

- Degree qualification
- Advanced English
- Live in Jaguariúna (must work three days a week in the office)
- ITIL certified desirable

LI-Hybrid

LI-DN1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

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