Is&t Business Partner

2 semanas atrás


Sao Paulo, Brasil ALSTOM Tempo inteiro

Req ID:404335

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

**Purpose of the job**:
The new IS&T operating model focuses on business value and innovation while delivering operations excellence:

- Service excellence:

- Development of cost efficient services and standard solutions
- Improvement of performance, efficiency and agility on business as usual activities with focused KPIs
- Usage optimization
- Intimate and value focused advisor:

- Effective and reactive demand management
- Proximity with key stakeholders from regions and business (IS&T partners, SPOCs,)
- Reliable & skilled functional teams involved in strategic business roadmaps
- Innovation player:

- Technology watching activities
- Expertise on emerging technologies with ability to deliver Proof of Concepts
- Pro active innovation investigations on market products and best practices

The IS&T operating model is also driven by 4 key principles:

- Standardize business processes
- Address regional priorities
- Improve IS&T cost variability and efficiency
- Leverage new technologies to bring value to the business

The Local IS&T Business Partner, reporting to the Regional IS&T Business Partner is responsible for managing local IS&T support services and works on local business relationship with regional partners.

**Key accountabilities**:
The Local IS&T Business Partner is accountable for:

- Follow up of on site support reporting and KPIs
- Site IS&T performance
- Compliance of Service Delivery with SLA (with contract manager in the operations team)
- Site action plan if requested (performance issue, cost reduction i.e)
- Manage local on site support Services (IS & IT) partners on your perimeter:

- Manage partner activities and monitors performance
- Ensure compliance with Quality Assurance plans and Service Agreements linked to contracts
- Formalize issues, follow up and escalation with operations teams
- Contribute to incident and problem management (led by operations team)
- Liaise with local management (including site MDs) to deal with major incidents / crisis
- Approve service requests depending on validation workflows
- Identify needs for end user training / tutorials
- The local partner perimeter (or influence area) may include one or several sites in one or several countries
- Work on local business relationship with regional partners:

- Collect local demands, promote global services and solutions, ensure overall satisfaction
- Could participate to site workshop if IS&T needs to be represented (local cost reduction actions i.e)
- Participate to the Sites Management Committees
- Additional Activities include local budget management and participation in audit activities for IT
- He / She will interact on a regular basis with Regional IS&T Business Partner, IS&T Business Partners PMO, Solutions Architects, Projects teams, Operations teams and Local Management.
- **Mandatory**:
Engineering degree preferably in information technology or master’s degree in information system management
- **Mandatory**:

- Proven experience in end user support.
- Fluent in English and Portuguese
- **Competencies & Skills***
- Good communication skills and have the ability to communicate widespread with international teams.
- Result oriented
- Show intellectual curiosity and creativity.
- Eager to work with sufficient autonomy in an international environment
- Team work

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Type**:Experie



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