Key Account Manager

3 semanas atrás

Rio de Janeiro, Brasil Yazara Tempo inteiro

Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara’s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.

About the Role

We are seeking an experienced Account Manager to maintain and expand our presence in the Brazilian financial market. This role will start as part-time and has the potential to grow into a full-time position based on business needs and client expansion. The ideal candidate will have strong account management experience in the financial technology sector, excellent communication skills, and a proven ability to build lasting client relationships.

Primary Objectives

- Maintain and Strengthen Client Relationships: Ensure our key customer in Brazil receives exceptional service through regular communication, on-premise support when required, and seamless coordination between their technical team and ours.
- Expand Market Presence: Proactively engage with 20+ identified financial institutions in Brazil, with the goal of onboarding new clients over time.

Key Responsibilities

1. Client Relationship Management

- Serve as the main point of contact for the existing customer in Brazil.
- Conduct regular (daily/weekly) calls with the client to facilitate effective communication.
- Monitor client satisfaction and address concerns proactively to ensure loyalty.

2. New Business Development

- Build on the foundation established by the sales team to engage with identified prospects in Brazil’s banking and finance sector.
- Develop a strategic sales approach to introduce our offerings, emphasizing competitive advantages.
- Nurture relationships with potential clients and manage them through the sales pipeline.

3. Market Insight and Reporting

- Stay up to date on market trends, competitor activities, and regulatory developments in Brazil.
- Provide regular reports to the global sales team on client activities and new business opportunities.
- Share insights from the Brazilian market to influence broader company strategy.

Work Arrangement

- Initial Setup: Part-time (16–24 hours per week, 2–3 days). Focus will be divided between supporting the existing client and prospecting new clients.
- Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.

Qualifications

- Proven experience in account management within the financial technology sector.
- Previous experience working in the Brazilian market is highly desirable.
- Strong technical communication skills to liaise effectively between clients and internal teams.
- Fluency in Portuguese and English; understanding of Brazilian business culture.
- Ability to travel within Brazil for on-site client support.
- Proactive, solution-oriented mindset with a focus on client satisfaction and growth.

Potential KPIs

- Client satisfaction and retention rate
- Response time to client inquiries
- New business opportunities generated
- Revenue growth from the Brazilian market

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