Customer support technician
2 semanas atrás
Are you a proactive technical support professional with a passion for medical aesthetic technology? Quartier Latin is a rapidly expanding importer and distributor of cutting-edge medical aesthetic equipment in Brazil, and we are in an exciting phase of growth Following the consolidated success of our 2 D/3 D imaging camera and its analysis software, we have expanded our portfolio with the addition of an advanced cryolipolysis device. We are looking for a versatile Customer Support Technician to join our team in São Paulo, SP, Brazil . This is a crucial position responsible for providing specialized technical assistance, training, and maintenance for both our advanced 2 D/3 D analysis systems and our new cryolipolysis devices. You will be a key player in ensuring the success and satisfaction of our customers across Brazil and Latin America. What You'll Do: Provide comprehensive technical support (remote and, when necessary, on-site) for the 2 D/3 D imaging software (installation, calibration, analysis) and for the cryolipolysis equipment (operation, fault diagnosis, repairs). Perform practical diagnostics, troubleshooting, and basic to intermediate level maintenance/repairs on hardware components, especially for cryolipolysis devices. Manage software licenses and updates, guiding customers on new functionalities. Collaborate with the Supply Chain department for repair estimates and warranty management. Interface with Marketing, Sales, Production, and R& D teams to provide valuable customer feedback and contribute to continuous product improvement. Develop and deliver product training for customers and distributors. Create and update technical documentation (user manuals, FAQs, troubleshooting guides). Report bugs and critical field information to the Research and Development department. What We're Looking For: Essential Experience: Technical Degree completed (technical courses/degrees in Electronics, Mechatronics, IT, Automation, or related fields are a plus). Minimum of 2 years of proven experience in technical support , ideally with electronic equipment and/or specific software. Fluent English (written and spoken) is mandatory for communication with our headquarters in France and global partners. Strong analytical and problem-solving skills for both software and hardware. Ability to perform hands-on diagnostics and basic to intermediate level repairs. Desirable Qualifications: Prior experience in the medical aesthetic industry. Fluent Spanish (written and spoken) will be a significant advantage for supporting our customer base in Latin America. Personal Attributes: Excellent communication and interpersonal skills. Empathy, patience, and calmness under pressure. Proactive, solution-oriented, and highly organized. Strong reading comprehension and active listening skills. Why Join Us? Be part of a rapidly expanding company at the forefront of medical aesthetic technology. Work with innovative products and a dedicated team. Opportunity to make a significant impact on customer success and product evolution. Dynamic and collaborative work environment. Location : São Paulo, SP, Brazil.
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