Client Relationship Manager

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000
Key Roles and Responsibilities

We are seeking a professional to manage client relationships and drive value for our clients. This dynamic and essential client-facing role involves collaborating with multiple internal and client stakeholders in the Gaming and Retail verticals.

The ideal candidate will be responsible for understanding their client's business, revenue model, market, challenges, and key competitors to implement relevant and meaningful cross-channel marketing campaigns. They will also need to become an expert in our platform and product, providing training, guidance, and advice to help clients translate their business objectives into usage and implementation within the platform.

This is a mid-senior level contract position that requires highly effective time management and people skills coupled with robust analytical capabilities. The successful candidate will have excellent communication and presentation skills, with the ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, clear, efficient, and effective manner.

Key Responsibilities:

  • Own overall client relationship and direction of the account within the customer organization team
  • Understand client's business, revenue model, market, challenges, and key competitors
  • Become an expert in our platform and product
  • Lead with best practices, recommendations, and context specific to the Retail & eCommerce verticals
  • Establish a trusted and strategic relationship with each client
  • Be a strategic connector across ~7 internal teams
  • Communicate major product updates and releases ensuring clients enact changes
Required Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • 3-5 years of experience in customer-facing roles
  • Marketing Technology experience preferred
  • English & Portuguese professional proficiency required
  • Extremely strong presentation and communication skills
  • 1-2 years of experience working with Gaming, Casino, or Sportsbooks clients preferred
  • Highly organized and motivated; proficient in structuring customer calls, meetings, milestones, follow-ups, creating long-term account plans, and balancing internal needs and improvements
  • A curious and creative thinker who studies customers' business and generates ideas to grow their CRM and digital experiences
  • Extreme agility with a growth mindset; receptive to feedback and continuous learning
Seniority Level and Employment Type

This is a mid-senior level contract position.

Industry

Software Development

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