IT Customer Support Expert

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$90.230 - R$114.700
Job Title: IT Support Specialist

This role is responsible for providing dedicated onsite IT support to employees, handling ticket-based support and asset inventory, collaborating with peers and partners within the IT department to continuously enhance our ability to support customers. The successful candidate will ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests.

About the Role:
  • Provide end-user technical assistance via phone, chat, email or onsite at local office.
  • Accurately log/document all Service Desk issues and work efforts using our service management solution.
  • Identify and research routine technical problems of varying complexity and follow through to resolution.
  • Maintain an up-to-date inventory of all IT assets located in Sao Paulo.

Key Responsibilities:

  • Ensure high-quality customer service in a dynamic environment while resolving IT-related issues and requests.
  • Collaborate with internal stakeholders to gather requirements and drive successful operations outcomes.
  • Document complex technical issues consistently and thoroughly.
  • Manage relationships with hardware vendors and coordinate asset deliveries.
  • Configure, deploy and support Zoom Room technologies.
  • Assist with AV support for company events and presentations.

Requirements:

  • Minimum 5 years experience in a technical support environment.
  • Strong familiarity with MacOS, ChromeOS, and Windows OS platforms.
  • Strong written and verbal communication skills.
  • Ability to work both independently and collaboratively.
  • Strong customer service skills.
  • Skills in project management/prioritization of work.

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