Customer Operations Manager

3 semanas atrás


Santo Amaro, Bahia, Brasil Novartis Tempo inteiro

Job Summary:
As a Customer Operations Manager at Novartis, you will be responsible for ensuring a seamless patient infusion journey, connecting all necessary stakeholders, and minimizing disruptions. Your goal will be to provide an exceptional experience for our customers.

About the Role:
Key Responsibilities:

Take a holistic view of the patient's infusion journey, aligning all steps to ensure a complete infusion without interruption. Collaborate with the Nurse Navigator role to gather necessary information. Work closely with the Patient Support team to confirm product delivery and infusion dates. Support the hospital with order placement systems and maintain cross-functional communication to ensure processes occur at the right time. Be the focal point for customs clearance procedures, prioritizing products while respecting expiration dates. Serve as the Novartis point of contact for all stakeholders involved in the end-to-end process. Ensure the entire experience is reflected throughout the patient's treatment. Keep the cross-functional team informed and aligned regarding hospital processes. Work closely with the Customer Solution Manager to provide necessary support. Be responsible for customer master data creation and maintenance. Support the Clinical Trial team with the end-to-end process for radioligand therapies.

Essential Requirements:
Previous experience in International Trade (Import/Export) or Supply Chain. Holistic view of the Hospital, Novartis, and Patient ecosystem. Fluent in English. This position may require vacation and holiday coverage according to the needs of the process with the client.

Desirable Requirements:
Experience in the pharmaceutical industry.

You'll receive: Competitive salary, annual bonus, life insurance, home office policy, retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups, and virtual self-development tools.

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.



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