End-to-End Supply Chain Optimization Specialist

The Customer and Channel Collaboration Supply Chain Analyst is a key role responsible for serving as the Single Point of Contact (SPOC) for our Commercial Sales Organisation in LATAM/Brazil on behalf of Supply Chain.

This newly created position will play a crucial role in enhancing our end-to-end (E2E) Supply Chain process by engaging in joint business planning (JBP), scorecarding, and diligent tracking in collaboration with our internal partners.

As SPOC, you will be at the forefront of Revenue Optimisation, Sales Operations, Execution planning, and the monitoring of key performance indicators (KPIs).

Key focus areas include driving a collaborative process with our Region Commercial Organization and Strategic Partnerships, targeting Top Accounts to actively manage customer expectations concerning in-stock availability, minimize channel imbalance, enable improved inventory levels, and minimize out of stock risks.

Effective communication of customer needs and requirements to our supply chain partners will play a crucial role in facilitating precise inventory planning and deployment, ensuring that operations are aligned with customer expectations and company strategic goals.

This role requires strong leadership skills, ability to lead, influence and inspire cross-functionally, at multiple levels of the organization.

• Active partnerships with external stakeholders such as outsourced logistics partners, and internal business partners like Commercial Sales and Marketing Organisation, Demand Planning, and Finance focusing on customer centricity.
• Quick thinking in identifying revenue bottlenecks/challenges and seeking out opportunities to improve processes and increase efficiencies.
• Tactically developing and supporting cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, and inventory cycle time.
• Responsible for working with key functions to implement supply chain practices and policies for customers.
• Leading customer collaboration activities to strengthen the working relationship with key partners (internal, external).
• Committing to meticulous order management by ensuring accuracy of delivery dates, pricing, fulfillment, and execution.
• Leading and driving compelling Collaborative Planning, Forecasting and Replenishment (CPFR)/Sales & Operations Planning (S&OP) conversations.
• Reviewing supply (forecast and big events) and demand (customer orders) to proactively resolve gaps. This includes developing forward-looking insights to project upcoming orders based on sell-through (ST) data, channel inventory information, and market knowledge.
• Acting as primary local supply chain liaison and first escalation for supply chain, trade compliance, and order related issues.
• Building and facilitating a collaborative environment where information is shared consistently and effectively with internal and external business partners and stakeholders.
• Accountable for stakeholder management and communication to managers, directors and VP level.
• Partnering with sales organizations to report on and facilitate attainment of quarterly revenue objectives, managing and tracking country sell-in and sell-through forecasts to balance channel inventory.
• Developing and actively publishing reports on sales and operation performances such as in-stock, on-time in-full (OTIF), Fill Rate, OSA, order cycle time, order linearity, aging and excess inventory in DC, and channel inventory.
• Must be able to fluidly address issues, drive root-cause analysis initiatives and deliver on agreed upon commitments.
• Must be committed to continuous improvement as a philosophy and driver of actions.
• Championing in supply chain projects, mainly focusing on optimizing supply chain performances.