Customer Onboarding Specialist

Há 5 dias


São José dos Campos, São Paulo, Brasil Edrone Brasil Tecnologia Ltda Tempo inteiro
Job Summary:

We are seeking a highly motivated and customer-focused Customer Onboarding Specialist to join our team at Edrone Brasil Tecnologia Ltda. As a key member of our Customer Care department, you will be responsible for providing exceptional support and service to our customers, ensuring a smooth and efficient onboarding process.

Key Responsibilities:

Provide top-notch customer support and service, addressing customer inquiries and concerns in a timely and professional manner.
Initiate and facilitate the onboarding process, ensuring customers have a positive experience with our system.
Collaborate with cross-functional teams to resolve technical issues and improve the overall onboarding experience.
Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized support.

Requirements:

2+ years of experience in customer-facing roles, preferably in e-commerce or a related field.
Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
Proficiency in English, with the ability to communicate effectively with international customers.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional growth and development, including training and mentorship programs.
Collaborative and dynamic work environment, with a team of passionate and dedicated professionals.
Flexible work arrangements, including remote work options and a hybrid work model.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional support and service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you

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