Key Operations Associate

Há 2 dias


Palhoça, Santa Catarina, Brasil beBeeCustomer Tempo inteiro US$42.000 - US$60.000
Job Title: Operations Support Specialist

As a key member of our team, you will provide critical support to customers and tutors, ensuring seamless interactions and experiences. Your technical expertise and problem-solving skills will be invaluable in resolving issues and improving our operations.

This is a dynamic role that requires adaptability, analytical thinking, and effective communication. You will work collaboratively with colleagues to identify areas for improvement and implement solutions that drive business results.

Responsibilities:
  1. Provide exceptional customer service to contracted tutors, addressing their needs and concerns in a timely and professional manner.
  2. Manage account setups, student opportunities, tutoring products, and technical issues with precision and attention to detail.
  3. Offer guidance and assistance to tutors on resolving technical issues, both for themselves and their students, through real-time chat and video support.
  4. Follow established processes for submitting unresolved issues to engineering and collaborating with teams to find solutions.
  5. Schedule and monitor live online classes, providing support and feedback as needed.
  6. Analyze quality metrics, including client-defined requirements, tutor preparedness, and platform usability, to identify areas for improvement.
Qualifications:
  • Bachelor's degree or equivalent experience in a related field.
  • Proficiency in English (Level B2) and Google documents.
  • Experience in fast-paced environments, such as retail, customer service, or education, with strong analytical and problem-solving skills.
  • Technical support experience a plus, with comfort working independently and adapting to change.
  • Able to multitask, prioritize tasks, and manage time effectively in a dynamic environment.
Benefits:
  • Competitive hourly rate and full-time position (40 hours/week).
  • Fully remote work arrangement with flexible scheduling options.
  • Opportunity to grow professionally and develop new skills in a collaborative and supportive environment.
  • Relocation assistance available for the right candidate.
About Us:

We are a leading organization committed to delivering exceptional learning experiences. Our core values include customer focus, innovation, teamwork, and continuous improvement.


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