Key Leader for Weight Loss Service Expansion
Há 2 dias
About the Role: Menwell Limited, trading as MANUAL, is seeking a seasoned leader to drive the growth and expansion of its weight loss service, Voy. As a key member of the leadership team, you will be responsible for delivering world-class coaching, driving operational excellence, and leading strategic expansion.
Job Description:
- Deliver World-Class Coaching: Build a differentiated coaching service that delivers superior health outcomes and excellent customer retention. Collaborate with experts in behaviour change and coach quality to craft and deliver a best-in-class, customer-first service.
- Drive Execution & Operational Excellence: Rapidly translate program design into program delivery, testing and learning constantly, and incorporating customer feedback. Own and deliver service SLAs, ensuring excellent availability, response times, coaching quality, and efficiency.
- Lead Strategic Expansion: Identify and implement structural changes required to enable rapid scaling of the service, including hiring models, tooling, systems, progression, and reward.
- Cultivate People Success: Confidently lead a large and expanding team of coaches, promoting a positive culture that results in coach loyalty and high-quality service.
- Collaborate Across Functions: Leverage shared resources (e.g., marketing, tech, and product, CRM) and in-house experts to enhance the success of the service.
Requirements: We are looking for an experienced leader with a track record of delivering impact, growing and managing large teams, being customer-centric, data-driven, a true owner, problem solver, and collaborator. Ideally, you have overseen a period of intense growth and have an interest or background in coaching or healthcare.
What We Offer:
- Competitive Salary: £120,000 - £180,000 per annum, based on experience
- Share Options: Opportunity to own a part of the company's success
- Private Medical Insurance: Comprehensive health insurance for you and your family
- £400 Annual Learning & Development Budget: Invest in your personal and professional growth with Learnerbly
- Gym & Wellness Benefit: Enjoy access to Wellhub's fitness and wellness programs
- Remote Opportunity/Hybrid Role: Balance work and life with our flexible work arrangement, based in Bermondsey 3 days a week, with breakfast and lunch provided once a week
- Cycle to Work Scheme: Make cycling to work more affordable with this government initiative
- Electric Car Scheme: Take advantage of our electric car scheme for a sustainable commute
- 25 Days Holidays and Generous Parental Leave & Flexible Working Policies: Enjoy time off and support your loved ones with our inclusive policies
- Annual Company Retreat: Connect with colleagues and celebrate our achievements in a fun and friendly environment
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