HR Service Delivery Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil BOG Fortrea Colombia Ltda. Tempo inteiro
HR Service Delivery Specialist

Fortrea is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience. We provide pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.

We have an exciting opportunity for a Human Resources Specialist to join our HR Service Delivery Team. The Human Resources Specialist will act as a key contributor within the team and be responsible for delivering superior customer service and providing quality and timely information to the business regarding their general HR inquiries.

This is a great opportunity to join a fast-paced, fun, and collaborative Human Resources team with the ability to work remotely.

Responsibilities:
  • Serve as a central point of contact for employees and leaders for HR-related inquiries via a Case Management System.
  • Provide superior customer service when responding to employee questions regarding payroll, company policies, benefits, and general HR inquiries across the company.
  • Complete US I-9 documentation and process using E-Verify system.
  • Facilitate off-boarding activities, including termination documentation, final paychecks, and separation information.
  • Process various forms related to documenting Human Resources activities.
  • Maintain employee personnel electronic files.
  • Perform employment verifications.
  • Participate in and on HR Service Delivery projects, as needed.
Qualifications:

2+ years of Customer Facing Human Resources experience is preferred.

High School Diploma required, Bachelor's degree is preferred.

Experience:

  • Superior customer services skills in a multi-faceted environment; in writing, via phone, and face-to-face.
  • Flexibility and the ability to multitask is critical.
  • Accuracy and attention to detail is essential.
  • Excellent interpersonal, organization, and communication skills.
  • Ability to interact with many different individuals and prioritize numerous responsibilities.
  • Strong computer skills essential, including MS Word, Excel, and Outlook.
  • Experience with Workday and a Case Management System, a plus.

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. We offer a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact.



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