Operations Expert – Institutional Clients

Disruptive Talents, a boutique headhunting and strategic recruitment partner, is collaborating with a global fintech innovator to identify an Operations Expert for their São Paulo office.

At Disruptive Talents, we connect exceptional talent with transformative opportunities. This search is on behalf of a fintech backed by the IFC (World Bank) and SBI Ventures (Japan), recognised for delivering scalable financial infrastructure and democratizing access to global capital markets.

This is a unique opportunity to join their team in a role that blends trading system support, institutional client service, and cross-functional collaboration across the Americas.

About the Company

A global fintech holding broker-dealer and capital markets services licensee operates across multiple jurisdictions. It is committed to empowering brokers, banks, asset managers, and fintechs with scalable and innovative investment solutions. With over 500 employees in the United States, United Kingdom, Brazil, Dubai, and Singapore, it is redefining accessibility to global financial markets.

The Role

As an Operations Expert, you will act as the key interface between institutional clients and internal teams, ensuring seamless trading workflows, FIX/API integrations, and real-time resolution of execution issues. This is a support and operations role not a trading position with high visibility and impact across Sales, Product, and Technology functions.

Key Responsibilities:

• Provide daily support for institutional clients across the Americas, covering trade execution, platform functionality, and post-trade services.

• Act as a technical liaison for Sales and Relationship Management teams, assisting with onboarding, demos, and training.

• Troubleshoot and resolve issues related to FIX/API integrations, account setup, market access, and trade flows.

• Monitor and manage real-time trade exceptions and escalations, ensuring timely resolution.

• Collaborate with global teams to deliver seamless service.

• Maintain up-to-date product knowledge across equities, fixed income, ETFs, and fractional products.

• Document client interactions, maintain issue logs, and ensure SLA adherence.

We're Looking For:

• 5+ years in trading support, electronic trading, or operations at a broker-dealer, fintech, or trading platform.

• Strong knowledge of the trade lifecycle, execution workflows, and electronic trading systems (FIX, APIs, OMS/EMS).

• Hands-on experience with equities and fixed income trading.

• Fluency in English, Portuguese, and Spanish (written and spoken).

• Excellent problem-solving skills, able to perform under pressure in fast-paced environments.

• Strong interpersonal and communication skills with a client-first mindset.

• Based in São Paulo, Brazil (hybrid, Faria Lima office).

Nice To Have:

• Experience with fractional investing or multi-asset platforms.

• Exposure to back-office systems and clearing/custody processes.

• Familiarity with cross-time-zone collaboration in global teams.

Why Join?

This role places you at the intersection of technology, client service, and trading operations in one of the most dynamic fintech environments in LATAM. You'll work directly with institutional clients, global product teams, and cutting-edge electronic trading systems shaping both client experience and operational excellence.

This role offers a unique blend of technical expertise, business acumen, and customer focus. If you're ready to step into a high-impact role supporting institutional trading across the Americas, apply today through Disruptive Talents and let's shape your next career chapter.