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Luxury Sales Manager
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We are seeking a highly skilled and experienced Luxury Sales Manager to join our Sales Management Team at Belmond. As a key member of our team, you will be responsible for delivering exceptional sales experiences to our high-end clients, driving revenue growth, and building strong relationships with our luxury partners.
Key Responsibilities- Manage the sales process and act as a key contact for LVMH VIC clients, providing tailored advice and introducing them to the Belmond brand.
- Develop and engage new guests by providing customized advice and introducing them to the discovery of the Belmond brand.
- Establish and develop relationships with targeted existing guests to enhance clienteling experience and increase cross-portfolio sales achievement.
- Develop a detailed quarterly sales action plan and annual end-consumer management plan aimed at achieving and exceeding revenue generation goals.
- Maintain a frequent personal contact with all property-based sales personnel to ensure product knowledge is always up to date and complete alignment of sales strategies.
- Establish a close collaboration with all property sales, revenue management, and reservations teams and lead all closing efforts from generated transient/direct leads.
- Establish and nurture a partnership relationship with all key contacts, Directors of Clienteling, decision makers, and influencers within all the LVMH maisons in LATAM.
- Conduct product training to LVMH maisons on a regular basis to ensure Belmond remains front-of-mind at all times.
- Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
- Make full use of all selling, negotiating, and closing tools to increase B2C conversion ratio from the assigned territory.
- Assist Divisional Director of Sales with the organization of trade shows and commercial events focusing on the luxury B2C market.
- Execute an ongoing prospecting plan, adding new active end-consumers to the portfolio of B2C.
- Acquire a complete understanding of Belmond distribution channels and B2B approach, and work in collaboration with BCOs and PSTs whenever a third party is involved in a B2C booking process.
- Maintain a clean database of all owned contacts, with all sales activities promptly logged into OSC.
- Maintain a proactive role in social media and support the Corporate Marketing communications plan.
- Attend and actively contribute to regular sales meetings organized by the Divisional Director of Sales, or by the London Corporate team, or by the direct manager.
- Protect security and confidentiality of all guests, customers, employees, and Company information.
- Be knowledgeable of, implement, communicate, and comply with the Company's policies and Code of Conduct.
- Be an ambassador of Belmond at all times.
- Must have a strong knowledge of the Luxury business.
- Must possess strong selling skills and results-oriented.
- A conversationalist, resourceful, and customer-focused.
- Achieve familiarity with the properties and experiences offered by the Belmond portfolio.
- Able to understand, explain, and carry out hotel procedures and processes.
- Familiar with B2B distribution and standard commercial B2B strategies.
- Master usage of available BI tools provided by Tableau.
- Fluent English.
- Health and dental plan extended to direct dependents.
- Pharmacy agreement.
- Transportation allowance.
- On-site meals.
- Discounts at company outlets.
- Belmond Discover Programme which offers complimentary and preferred rate experiences at our iconic destinations.
