
Global Service Delivery Leader
1 semana atrás
Our team seeks a seasoned Service Delivery Lead to helm a high-performance group and deliver exceptional service on behalf of our clients. The ideal candidate will have a proven track record of managing complex teams, excellent communication skills, and the ability to form effective plans and roadmaps.
About the Role- Oversee a team of 20-30 customer service agents, team leaders, and account managers working remotely
- Coordinate with employees from various countries and clients located worldwide
- Demonstrate success in managing a team of 25+ people, preferably in customer service
- Prior experience managing a complex team containing various roles
- Prior experience working in a B2B environment
- Takes initiative and performs autonomously
- Able to form effective plans and roadmaps
- A team player, able to work with various stakeholders
- Good communication skills, including written and spoken English
- Fluent in Spanish and English
We offer a 24/7 on-demand support service guaranteeing response times and coverage. Our team can troubleshoot and solve customer problems in under one hour, every hour of the week. We are a global company with over 600 staff members located around the world.
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