Player Success Advocate
Há 4 horas
About Midnite
Midnite is a cutting-edge betting platform that's revolutionizing the way fans engage with sports and gaming. Our team of engineers and designers are passionate about creating an immersive experience that brings fans closer to the action.
Job Summary
We're seeking a highly skilled Player Success Agent to join our team. As a key member of our operations team, you'll be responsible for ensuring our customers have an exceptional experience. This includes handling customer inquiries, identifying and mitigating risk, and collaborating with our trading team to drive business growth.
Key Responsibilities
- Handle customer communications, addressing inquiries related to bonuses, promotions, and account queries.
- Identify and escalate high-risk accounts, conducting comprehensive risk assessments and maintaining a complete audit log.
- Collaborate with the trading team to identify noteworthy accounts and take subsequent actions as needed.
- Provide a comprehensive handover to the day team, including references to noteworthy accounts or accounts to monitor.
Requirements
- Fluent in Portuguese and English.
- Strong communication and analytical skills, with the ability to process data and make informed decisions.
- Effective under pressure, with the ability to work in a fast-paced environment.
- Proactive approach, with the ability to identify and address potential issues with customers at risk.
What We Offer
- A key role in shaping the direction of our company culture.
- Frequent company-wide gatherings and game nights that foster a sense of community.
- 33 paid holidays per year.
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