Player Success Advocate

Há 4 horas


São Paulo, São Paulo, Brasil Midnite Tempo inteiro
Job Title: Player Success Agent

About Midnite

Midnite is a cutting-edge betting platform that's revolutionizing the way fans engage with sports and gaming. Our team of engineers and designers are passionate about creating an immersive experience that brings fans closer to the action.

Job Summary

We're seeking a highly skilled Player Success Agent to join our team. As a key member of our operations team, you'll be responsible for ensuring our customers have an exceptional experience. This includes handling customer inquiries, identifying and mitigating risk, and collaborating with our trading team to drive business growth.

Key Responsibilities

  • Handle customer communications, addressing inquiries related to bonuses, promotions, and account queries.
  • Identify and escalate high-risk accounts, conducting comprehensive risk assessments and maintaining a complete audit log.
  • Collaborate with the trading team to identify noteworthy accounts and take subsequent actions as needed.
  • Provide a comprehensive handover to the day team, including references to noteworthy accounts or accounts to monitor.

Requirements

  • Fluent in Portuguese and English.
  • Strong communication and analytical skills, with the ability to process data and make informed decisions.
  • Effective under pressure, with the ability to work in a fast-paced environment.
  • Proactive approach, with the ability to identify and address potential issues with customers at risk.

What We Offer

  • A key role in shaping the direction of our company culture.
  • Frequent company-wide gatherings and game nights that foster a sense of community.
  • 33 paid holidays per year.

  • Customer Success Advocate

    2 semanas atrás


    São Paulo, São Paulo, Brasil Zebra Tempo inteiro

    Job Title: Customer Success AdvocateZebra is seeking a highly motivated and experienced Customer Success Advocate to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and retention through the development and execution of strategic programs and initiatives.Key Responsibilities:Develop...

  • Customer Success Advocate

    1 semana atrás


    São Paulo, São Paulo, Brasil Zebra Tempo inteiro

    Customer Success Role at ZebraAt Zebra, we're a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.Key Responsibilities:Manage a segment of non-key/focused account...


  • São Paulo, São Paulo, Brasil Zebra Tempo inteiro

    Customer Success Role at ZebraAt Zebra, we're a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.Key Responsibilities:Manage a segment of non-key/focused account...


  • São Paulo, São Paulo, Brasil Runops Tempo inteiro

    About the RoleWe are seeking a highly skilled Data Privacy Advocate to join our team at Runops. As a key member of our organization, you will be responsible for building and maintaining a strong developer community around our platform.The ideal candidate will have a strong background in data privacy and devops, with experience in building and maintaining...


  • São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

    About the RoleThe Portfolio Success Manager plays a critical role in driving business outcomes for our customers. As an advocate for our customers, you will oversee a portfolio of customers to help them achieve their goals and maximize the value of their ServiceNow investment.Key ResponsibilitiesCustomer Outcomes Engagement: Oversee the customer outcomes...


  • São Paulo, São Paulo, Brasil o9 Solutions Tempo inteiro

    About the RoleWe are seeking a highly-motivated, engaged Senior Client Success Manager to join the o9 Solutions team. In this role, we are looking for an energetic and engaged leader who can proactively build relationships with clients, identify and mitigate risk, and expand product adoption.Key ResponsibilitiesDevelop and strategically manage customer...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    Job DescriptionOverviewThe Portfolio Success Manager plays a critical role in driving business outcomes for our customers. As an advocate for our clients, you will oversee a portfolio of customers to help them achieve their goals and maximize the value of their ServiceNow investment.Key ResponsibilitiesCustomer Outcomes Engagement: Work closely with...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    Job DescriptionAbout the RoleThe Portfolio Success Manager will serve as a key advocate for our customers, overseeing a portfolio of clients to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased. This role will bring ServiceNow's best practices, innovations, and capabilities to help...


  • São Paulo, São Paulo, Brasil ServiceNow, Inc. Tempo inteiro

    Job DescriptionOverviewThe Portfolio Success Manager plays a critical role in driving business outcomes for our customers. As an advocate for our clients, you will oversee a portfolio of customers to help them achieve their goals and maximize the value of their ServiceNow investment.Key ResponsibilitiesCustomer Outcomes Engagement: Work closely with...

  • Customer Success Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro

    Job Title: Customer Success ManagerAt Dynatrace, we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving adoption, educating customers on our product and service offerings, and demonstrating value to ensure long-term success.Key Responsibilities:Accelerate customer...


  • São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro

    Job DescriptionAs a Customer Success Manager at Dynatrace, you will play a pivotal role in preserving and growing subscription renewals for our customers. Your primary objective will be to drive adoption, educate customers on product and service offerings, demonstrate value, and foster strong relationships. By acting as a champion for our customers, you will...


  • São Paulo, São Paulo, Brasil Vistex Tempo inteiro

    We are seeking a seasoned Customer Success Manager to join our global team at Vistex. As a key member of our Customer Success organization, you will be responsible for driving proactive, strategic client management, increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.Key Responsibilities:Own overall relationship with...


  • São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers by providing exceptional support, guidance, and expertise.Key ResponsibilitiesFunction as the Digital (Commerce Cloud + Marketing...


  • São Paulo, São Paulo, Brasil Pearl Tempo inteiro

    About PearlPearl is a pioneering platform that bridges the gap between top talent and US and EU-based startups. Our mission is to provide exceptional candidates who have undergone a rigorous vetting process with exclusive upskilling opportunities, enabling them to excel in their new roles. We partner with employers who prioritize long-term mentorship and...


  • São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    Unlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving subscription renewals and growth for our valued customers. Your mission will be to accelerate customer adoption of our product portfolio through relationship management, success planning, and value realization.Key...


  • São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro

    About DynatraceDynatrace is a leading software intelligence platform that helps organizations accelerate digital transformation by providing real-time insights into their software performance. Our platform combines broad and deep observability with continuous runtime application security to enable innovators to modernize and automate cloud operations,...

  • Customer Advocate

    4 semanas atrás


    São Paulo, São Paulo, Brasil 1200 Kyndryl Brasil Servicos Limitada Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Partner. In this role, you will be responsible for building deep connections with our clients, cultivating strong relationships with senior executives, and leading the growth of our accounts.Key ResponsibilitiesLeverage your expertise to develop and...


  • São Paulo, São Paulo, Brasil Gympass Tempo inteiro

    Unlock Your Potential as a Global Client Success Strategy Senior ManagerAt Wellhub, we're on a mission to revolutionize the world of corporate wellness. As a Global Client Success Strategy Senior Manager, you'll play a pivotal role in shaping our strategy and driving success across the globe.About the RoleThis is a unique opportunity to join our high-growth...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    New Seller Success Program Manager Job DescriptionAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's New Seller Success teamAs a New Seller Success (NSS) LATAM Program Manager, you will collaborate with local business teams, NSS Central Team, and EM teams to drive adoption of key Seller Success metrics. The...


  • São Paulo, São Paulo, Brasil Gympass Tempo inteiro

    About the RoleWe are seeking a highly skilled Client Success Strategic Programs Manager to join our Global Client Success Strategy team. As a key member of our team, you will play a critical role in defining and executing our Client Success strategy across all regions.Key ResponsibilitiesPartner with our Client Success teams in Brazil, SS Latam, US, and...