Customer Success Advocate

Há 3 horas


São Paulo, São Paulo, Brasil Zebra Tempo inteiro
Customer Success Role at Zebra

At Zebra, we're a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Key Responsibilities:
  • Manage a segment of non-key/focused account customers on their post-sales customer journey, including onboarding, adoption, renewals, and advocacy.
  • Meet and exceed KPIs pertaining to customer adoption, upsell, renewal, and advocacy programs.
  • Create and execute an adoption and upsell plan, providing awareness across the organization, driving both strategic and tactical initiatives.
  • Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups.
  • Facilitate customer feedback for and act as the voice of the customer for accounts not covered by Customer Success Executives.
  • Ensure customers using the optimized product/solution configuration and scope to exceed value and expectations over time.
  • Partner with Customer Success Analysts, Marketing, and Product PLM to identify expansion opportunities and create upsell/cross-sell campaigns to push out to AMs, CSEs, and Partners.
Requirements:
  • Bachelor's degree or equivalent experience required.
  • 2-5 years' vertical marketing, sales, and/or customer success experience.
  • Ability to learn quickly, including strong technical acumen.
  • Strong communication skills.

Hybrid work: São Paulo, Brasil


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