Red Hat OpenShift Technical Account Manager

4 semanas atrás


Brasília, Distrito Federal, Brasil Red Hat, Inc. Tempo inteiro
About the Role

We are seeking an experienced Technical Account Manager to join our team in Brasilia. As a Red Hat OpenShift Technical Account Manager, you will provide architectural guidance and implementation consulting to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.

As a highly technical and experienced engineer, you will work with customers on their strategic needs and mission-critical environments. You will act proactively, with a critical eye on the customer environment, providing information and insights to facilitate the adoption of technologies, keeping the environment supported, and understanding customer objectives and priorities.

Key Responsibilities:

  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
  • Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities
  • Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat's technologies
  • Attain Trusted Advisor status with both key business and technical decision makers
  • Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs

Requirements:

  • 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
  • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Direct experience with a variety of hardware vendors
  • Ability to manage multiple issues and projects with shifting priorities and timelines
  • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
  • Ability to travel for customer visits and events within the region
  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
  • Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
  • Experience working in DevOps environments


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