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Learning Operations Associate
2 meses atrás
NIIT is a global leader in managed training services, providing comprehensive and scalable solutions that meet the evolving needs of our customers. With a passion for training and a commitment to excellence, we deliver and administer over 75,000 days of training each year in 18 languages.
Job DescriptionThe Associate, Learning Operations is a key role responsible for achieving business and learning goals for a defined region or business unit. This individual will coordinate and schedule training programs, events, and workshops, ensuring logistical support and managing multiple tasks and activities in a fast-paced environment.
Key Responsibilities- Work closely with regional delivery managers to provide exceptional service
- Collaborate with NIIT program managers and project managers to ensure service levels are met
- Participate in performance review meetings and contribute to defining operational processes for continuous improvement
- Build strong relationships with NIIT and client stakeholders
- Engage with business stakeholders to manage large sourcing requirements
- Provide education and guidance on process systems and processes
- Support regional HR stakeholders in tailoring requirements
- Review performance and ensure quality standards are met by suppliers
- Provide updates to regional delivery managers and key stakeholders on supplier engagements
- Graduate with a minimum of five years' experience working onsite at large corporate customer locations
- Minimum three years' experience working in a matrix reporting structure, with experience in NIIT delivery and strategic sourcing practices
- Proactive approach to delivering solutions, with innovative and challenging skills
- Customer-focused and commercially aware, with effective negotiation skills
NIIT is an equal-opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
