Legal Operations Specialist

Há 7 dias


São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro
Job Title: Legal Operations Analyst

The Salesforce Legal Operations Shared Services team is a key component of our Legal Operations department. Our team focuses on enhancing the efficiency of Salesforce's Legal department by leveraging processes and technology to manage cases, supporting our Legal and Corporate Affairs teams.

Key Responsibilities:

  • Manage a fast-paced queue of support requests and daily tasks, prioritizing customer satisfaction and efficient task execution.
  • Understand the technology, tools, business processes, and legal theory used in the shared services portfolio, working with various legal business units.
  • Take ownership of specific services within the portfolio, becoming the subject matter expert and guiding team members, aligning tasks with business objectives and monitoring performance using reports and dashboards.
  • Generate and monitor reports and dashboards to analyze data trends and ensure quality, providing regular status updates to management.
  • Assist senior team members with operational process flows and solution designs, participating in operational enhancement efforts, and learning the basics of project and service lifecycles to contribute to process improvement projects.

Requirements:

  • At least three years of experience in operations and/or technology services roles, with experience in a corporate law department or law firm operations being a plus.
  • Strong problem-solving skills, passion for data integrity, process definition, and continuous learning.
  • Strong organizational skills with high attention to detail, excellent time management and communication skills, and a commitment to exceptional customer support.
  • Experience creating dashboards and reports, ability to use insights to inform business decisions, and excellent oral and written communication skills.
  • High level of professionalism and discretion in handling sensitive or confidential information, proficiency in Microsoft Office and/or Google Suite, and a degree or equivalent relevant experience.

Preferred Qualifications:

  • Experience with the Salesforce platform, specifically Sales Cloud and Service Cloud, is a plus.
  • Experience in process improvement initiatives and/or project management.
  • Skills in reporting and analytics using Salesforce Reports and Dashboards, Einstein Analytics, or Tableau.
  • Experience with data analysis and reporting, ability to analyze, present, and act on raw data, focusing on data integrity and accuracy.
  • Experience with Apttus, Ironclad, or similar Contract Lifecycle Management tools is a plus.

About Salesforce, Inc.

Salesforce, Inc. is a leading provider of customer relationship management (CRM) solutions, empowering businesses to connect with their customers in a more meaningful way. Our team is dedicated to delivering exceptional customer experiences and driving business growth through innovative technology and process improvements.


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