Legal Operations Specialist

1 semana atrás

São Paulo, São Paulo, Brasil Salesforce Tempo inteiro
About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

Job Category

Global Affairs

About the Role

The Salesforce Legal Operations Shared Services team is a key part of our Legal Operations team. We focus on improving the efficiency of Salesforce's Legal department. Our team uses processes and technology to handle many cases, supporting our Legal and Corporate Affairs teams.

Responsibilities
  • Manage a fast-paced queue of support requests and daily tasks, following standard operating procedures to resolve issues, prioritizing customer satisfaction and efficient task execution.
  • Understand the technology, tools, business processes, and legal theory used in the shared services portfolio. Work with various legal business units.
  • Take ownership of specific services within the portfolio, becoming the subject matter expert and guiding team members. Align tasks with business objectives and monitor performance using reports and dashboards.
  • Generate and monitor reports and dashboards to analyze data trends and ensure quality. Provide regular status updates to management.
  • Assist senior team members with operational process flows and solution designs. Participate in operational enhancement efforts. Learn the basics of project and service lifecycles and contribute to process improvement projects.
Requirements
  • At least three years of experience in operations and/or technology services roles. Experience in a corporate law department or law firm operations is a plus.
  • Perform well under pressure. Work independently and as part of a team in a fast-paced environment. Be flexible and able to adapt when business needs change.
  • Strong problem-solving skills. Passion for data integrity, process definition, and continuous learning.
  • Strong organizational skills with high attention to detail. Excellent time management and communication skills. Commitment to exceptional customer support. Ability to build relationships at all levels of the organization.
  • Experience creating dashboards and reports. Ability to use insights to inform business decisions.
  • Excellent oral and written communication skills. Able to convey information effectively.
  • High level of professionalism and discretion in handling sensitive or confidential information.
  • Proficient in Microsoft Office and/or Google Suite.
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
Preferred Qualifications
  • Experience with the Salesforce platform, specifically Sales Cloud and Service Cloud, is a plus.
  • Experience in process improvement initiatives and/or project management.
  • Skills in reporting and analytics using Salesforce Reports and Dashboards, Einstein Analytics, or Tableau.
  • Experience with data analysis and reporting. Ability to analyze, present, and act on raw data, focusing on data integrity and accuracy.
  • Experience with Apttus, Ironclad, or similar Contract Lifecycle Management tools is a plus.
  • Ability to navigate and function effectively through ambiguity.

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