HR Service Delivery Specialist

Há 3 dias


São Paulo, São Paulo, Brasil BOG Fortrea Colombia Ltda. Tempo inteiro
HR Service Delivery Specialist

BOG Fortrea Colombia Ltda. is seeking a highly skilled HR Service Delivery Specialist to join our team. As a key contributor to our HR Service Delivery Team, you will be responsible for delivering exceptional customer service and providing timely information to employees regarding their general HR inquiries.

Responsibilities:
  • Serve as a central point of contact for employees and leaders for HR-related inquiries via a Case Management System.
  • Provide superior customer service when responding to employee questions regarding payroll, company policies, benefits, and general HR inquiries across the company.
  • Complete US I-9 documentation and process using E-Verify system.
  • Facilitate off-boarding activities, including termination documentation, final paychecks, and separation information.
  • Process various forms related to documenting Human Resources activities.
  • Maintain employee personnel electronic files.
  • Perform employment verifications.
  • Participate in and on HR Service Delivery projects, as needed.
Qualifications:

2+ years of customer-facing Human Resources experience is preferred.

High School Diploma required, Bachelor's degree is preferred.

Experience:

  • Superior customer service skills in a multi-faceted environment; in writing, via phone, and face-to-face.
  • Flexibility and the ability to multitask is critical.
  • Accuracy and attention to detail is essential.
  • Excellent interpersonal, organization, and communication skills.
  • Ability to interact with many different individuals and prioritize numerous responsibilities.
  • Strong computer skills essential, including MS Word, Excel, and Outlook.
  • Experience with Workday and a Case Management System, a plus.

Fortrea is a leading global contract research organization with a passion for scientific rigor and decades of clinical development experience. We provide pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.



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