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Technical Support Specialist
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We are seeking a highly skilled Technical Support Engineer to join our Public Cloud ERP – Sustainability team. As a Technical Support Engineer, you will be responsible for providing exceptional support to our global customer base, ensuring the efficient and effective resolution of technical issues related to our cloud platforms and integrated systems.
Key Responsibilities- Analyze and resolve customer incidents using knowledge databases and debugging skills.
- Report errors and suggest possible resolutions to development support teams.
- Provide consultation to customers on procedural issues and queries.
- Deliver Mission Critical Support during scheduled weekend and evening shifts.
- Create and maintain content for the technical knowledge database.
- Manage all aspects of the engineer end-to-end workflow (Pulse, Swarming, KCS, etc.).
- Degree in an IT-related discipline.
- Excellent communication and listening skills.
- Exceptional customer interaction abilities.
- Strong analytical skills with a good aptitude for problem-solving.
- Team-oriented mindset.
- Ability to collaborate effectively with a global team across multiple time zones.
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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