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Customer Support Expert

2 meses atrás


Brasília, Distrito Federal, Brasil Omnisend Tempo inteiro

Omnisend is a leading email and SMS marketing platform that empowers ecommerce businesses to grow their online presence. Our suite of features is designed to help retailers succeed in the competitive ecommerce landscape. With one-click integration with major ecommerce platforms, pre-made automations, and email templates, we make it easy for brands of any size to sell more without breaking the bank.

What you'll do @ Omnisend:
  • Be a trusted advocate for our customers, providing timely and effective support via email and chat;
  • Become a product expert, staying up-to-date on the latest features and best practices;
  • Collaborate with cross-functional teams to drive product innovation and customer satisfaction;
  • Contribute to the success of our company by adapting to changing priorities and workflows;
  • Work closely with colleagues to achieve common goals and make a meaningful impact on our customers' and company's success;
  • We're seeking a colleague who can work flexible hours, including night shifts and weekends, to support our EET zone customers.
We're looking for someone who:
  • Has excellent written and spoken English skills;
  • Is a strong communicator with a customer-centric approach;
  • Is flexible and adaptable in a fast-paced environment;
  • Has attention to detail and a proactive mindset;
  • Is passionate about personal growth and development;
  • Has strong problem-solving skills and a customer-focused attitude.
We offer:
  • A competitive monthly fee starting from 1000 EUR/month, with opportunities for growth and adjustment;
  • An unlimited learning budget for self-improvement and professional development;
  • Private health insurance and a workstation budget;
  • A dynamic and supportive work environment inspired by the best tech companies;
  • Senior colleagues who will help you grow and succeed in your role;
  • Personalized work anniversary gifts and opportunities for team-building and workations;
  • A comprehensive interview process to ensure the best fit for our team.

Our interview process includes:

  1. Application review;
  2. HR screening call;
  3. Homework task;
  4. Hiring manager interview;
  5. Additional task (optional);
  6. Final interview;
  7. Offer.

We welcome applicants from diverse backgrounds and experiences.