Desktop Support Professional
2 semanas atrás
The Desktop Support Senior Associate Field Tech is responsible for resolving operational issues with desktops, laptops, printers, and peripherals.
- Solving problems that cannot be resolved remotely is a key aspect of this role.
- This position involves installing, maintaining, and optimizing desktops and laptops at customer sites, ensuring seamless service delivery.
- Diagnostics and performance enhancements are crucial to the success of this position.
- Maintenance and repair services are also a key responsibility, requiring attention to detail and problem-solving skills.
- Providing expert advice on preventive maintenance and configurations to optimize equipment performance is essential.
- Excellent communication and interpersonal skills are necessary to instruct clients on system operation and maintenance.
- Supporting less experienced technicians in their activities and providing assistance to VIP users is a critical component of this role.
- Developing specialized knowledge in hardware and software support technologies is vital to staying ahead in this field.
A trusted global innovator of business and technology services, NTT DATA serves 75% of the Fortune Global 100 and is committed to helping clients innovate, optimize, and transform for long-term success.
Key Responsibilities- Technical expertise in hardware and software support is crucial for this role.
- Problem-solving and troubleshooting skills are essential for resolving complex technical issues.
- Excellent communication and interpersonal skills are necessary for effective collaboration and client satisfaction.
- Ability to work in a team environment is vital for success in this position.
- Adaptability and flexibility are essential for adapting to changing circumstances and priorities.
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