Desktop Support Specialist

Há 5 horas

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000

Desktop Support Specialist Role

About the Job:

We are seeking a skilled Desktop Support Specialist to join our team. In this role, you will be responsible for providing technical support for desktop systems, ensuring smooth operation and minimal downtime.

You will troubleshoot and resolve hardware and software issues in a timely manner, collaborate with team members to identify and implement improvements to desktop support processes, maintain accurate records of support requests and resolutions using a ticketing system, assist in the development and implementation of desktop support documentation and training materials, monitor system performance, and take proactive measures to prevent issues.

Key Responsibilities:

  • Install, configure, and maintain desktop systems to ensure optimal performance.
  • Collaborate with team members to enhance desktop support processes and improve overall efficiency.
  • Maintain accurate records of support requests and resolutions in a ticketing system.
  • Develop and implement desktop support documentation and training materials to support team members.
  • Monitor system performance and proactively address potential issues to prevent downtime.
  • Collaborate with other IT teams to resolve complex technical problems.

Required Skills and Qualifications:

  • Strong technical background in desktop support with 2-4 years of experience.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication skills for effective remote support.
  • Able to work independently and as part of a team.
  • Knowledge of industry standards and best practices in desktop support.
  • Familiarity with using ticketing systems for tracking support requests.
  • Commitment to continuous learning and staying updated on industry trends.

Benefits:

  • This is an excellent opportunity to develop your technical skills and expertise in desktop support.
  • You will have the chance to work with a talented team of professionals who are passionate about delivering high-quality service.
  • Our organization offers a dynamic and supportive work environment that encourages collaboration and growth.

Others:

  • Please note that this job description may be subject to change based on business needs.
  • If you are interested in this role, please submit your application with your resume and cover letter.

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