Desktop Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeFieldTech Tempo inteiro R$800.000 - R$1.300.000
Job Description

This role involves providing field-level desktop and peripheral support, handling escalations from remote support, and ensuring client satisfaction through proactive maintenance and clear guidance on best practices.

Key Responsibilities:
  • Resolve operational issues with applications installed on desktops, laptops, printers, and associated peripherals.
  • Install, maintain, and optimize desktops and laptops at client sites (rollout).
  • Perform diagnostics and resolve performance issues with equipment.
  • Perform maintenance and repair services as needed.
  • Ensure client satisfaction by advising clients on preventive maintenance and configurations that may impact device performance.
  • Instruct clients in operating and maintaining systems.
  • Support the development of technical documentation for problem resolution.
  • Follow established procedures, checklists, and service scripts.
  • Acknowledge and adhere to internal standards and policies.
  • Assist junior technicians with their activities.
  • Provide support to VIP users.
  • Apply advanced knowledge of hardware and software support technologies.
  • Understand how work impacts results within the area.
  • Demonstrate knowledge of internal operations and develop relationships to facilitate workflow.
Requirements and Qualifications

Candidates should possess excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills. Proficiency in computer systems, hardware, and software is essential.

Benefits

We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

About Us

We are a leading provider of digital and AI infrastructure solutions, committed to helping organizations and society move confidently and sustainably into the digital future.

Work Environment

We prioritize flexibility and adaptability, offering remote or hybrid work options whenever possible. In-office attendance may be required for meetings or events, depending on business needs.

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