Senior Technical Specialist

2 semanas atrás

Campinas, São Paulo, Brasil SABIC - Saudi Basic Industries Corp. Tempo inteiro
Job Title: Lead Engineer - Market Solutions

At SABIC, we are committed to delivering innovative solutions that meet the evolving needs of our customers. As a Lead Engineer - Market Solutions, you will play a critical role in providing technical support to our customers and driving business growth in the South America (SAM) Region.

Key Responsibilities:

  • Provide timely and quality technical services to customers in the region to achieve elevated levels of customer satisfaction.
  • Secure optimal technical support to customers, including handling of technical complaints and providing swift resolution.
  • Use common processes and decision criteria to execute on SABIC Petrochemicals strategic priorities, develop/maintain key customers in the SAM Region.
  • Work with the broader MDTM team to understand market, application needs and developments as well as build strong relationships with customers.
  • Collaborate interdependently and align with global MDTM peers to streamline quality notification processes, optimize global resource utilization, and define/execute common business processes and objectives.
  • Help generate data to support marketing collateral, brochures to promote SABIC resins.

Requirements:

  • Bachelor's/Advanced degree in Engineering/Science preferred (Polymer/Materials Science or related field).
  • Marketing & Sales experience/training would be beneficial but not necessary.
  • 5-10 years of customer-facing experience (internal/external).
  • Understanding of complaint resolution process, product qualifications, familiar with technical specifications and regulatory requirements.
  • Working knowledge of statistical concepts and tools.
  • Demonstrated high degree of ownership and accountability.
  • Ability to work across multiple products and wide customer base (OEM's, Molders, Development teams, etc.).
  • Excellent written and oral communication skills including technical writing.
  • Proven ability to organize and prioritize multiple tasks.
  • Strong attention to detail.
  • Mechanical aptitude and comfortable troubleshooting issues.

Competencies:

  • Proactive, resilient, and analytical mindset.
  • Prioritize tasks and lead teams to ensure resources are used effectively.
  • Team player (developing, motivating, building successful diversity teams & relationships).
  • Drive for success, planning and organizing, hold people accountable.
  • Ability to coach and mentor less experienced engineers.
  • Ability to work independently as well as in a dynamic team environment.

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