Travel Reservation Specialist

Há 4 dias

São Paulo, São Paulo, Brasil Essentialist Tempo inteiro
{"title": "Reservations Agent", "description": "About Essentialist

We are a members-only travel service with offices in New York, Palma de Mallorca, and Mexico City. Our team of dedicated destination specialists and a wide-reaching network of travel writers are on a mission to transform the way the sophisticated, global community travel and experience the world around them.

About the Role

We are seeking an individual who possesses strong problem-solving skills and boasts a robust background in utilizing and comprehending the Sabre GDS platform, particularly in relation to flights. The responsibilities will involve working on our Reservations Desk team where you will play a crucial role in managing member reservations and bookings. These will not only be limited to flights but also include hotels, restaurants, and experiences.

Key Responsibilities
  • Collaborate with internal teams to share information, address challenges, and support overall departmental objectives.
  • Ticket and handle flight reservations through the Sabre GDS – be able to action and assist with all travel-related service requests including but not limited to availability, fare quotation, ticket issuance, voluntary and involuntary cancellations/changes, seat assignment, baggage, and all other flight booking concerns.
  • Handle the end-to-end process of making bookings on behalf of members, this includes (but is not limited to) flights, hotels, restaurants, experiences, transfers and concierge services.
Requirements
  • Experience with Sabre GDS – have a full and complete understanding how to use this, along with specific knowledge of booking, pricing, and ticketing flights while using commission agreements.
  • Extensive knowledge of Sabre codes and using these to price and ticket flights.
  • Excellent verbal, written, and interpersonal skills required.
  • Native or bilingual English required to communicate with our team.
  • Excellent geographic and airline knowledge.
  • Able to handle multiple tasks simultaneously.
  • Solutions-oriented, positive mindset, team player.
  • Able to work in a constantly changing environment.
  • Impeccable attention to detail.
  • Strong understanding of luxury and what our brand is about.

*An additional language is beneficial but not required.

", "lang_code": "en"}

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