
Senior Cloud Technical Advisor
Há 3 dias
We are seeking a highly skilled Cloud Support Specialist to join our team in LATAM. As a key member of our Expert Support and R&D team, you will be responsible for providing technical assistance to Acronis' high-profile MSP's, partners, and customers in LATAM.
Key Responsibilities:- Resolve complex technical incidents for customers involving various software, networking, and hardware environments
- Assist partners with integrating Acronis products with various RMM/PSA tools and other systems
- Build and maintain strong relationships with customers and partners
- Stay current on the latest industry trends and technological advancements
- Maintain deep knowledge of Acronis operations and products to support client requests effectively
- Train and mentor junior teammates by sharing technical expertise and best practices
- Fluent English and Spanish (verbal and written)
- 2+ years of experience in technical support and applicable industry
- Excellent communication and customer focus skills
- Basic knowledge of network protocols and troubleshooting techniques
- Awareness of modern virtualization technologies
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Expert Technical Advisor
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