Visionary Customer Experience Executive

Há 3 dias

Brasil beBeeTransformation Tempo inteiro US$164.000 - US$205.000
Customer Experience Transformation Leader

We are seeking a visionary leader to develop and scale our global Contact Center as a Service (CCaaS) practice.

This executive will be responsible for crafting innovative service offerings, building high-performance teams, managing strategic vendor alliances, and driving measurable business outcomes for clients across industries.

The ideal candidate will bring deep expertise in contact center transformation, CX digitization, and CCaaS platform deployment, coupled with a strategic mindset and leadership acumen to drive growth and operational excellence at scale.

  • Main Responsibilities:
  • Developing and leading the CCaaS practice
  • Establishing standardized methodologies, delivery frameworks, accelerators, and tools to ensure repeatable, high-quality engagements
  • Creating and executing go-to-market strategies, including solution packaging, pricing, and sales enablement
  • Driving year-over-year growth in bookings, revenue, and margin
  • Partnering with cross-functional teams to create integrated CX transformation offerings

Required Skills and Qualifications:

The ideal candidate will have:

  • 15+ years of experience in contact center transformation, consulting, or related CX transformation roles, including leadership experience managing large teams with P&L responsibility
  • A proven track record of successfully delivering large-scale CCaaS implementations and transformation projects that delivered real business outcomes
  • Experience leading CCaaS transformation across multiple verticals (e.g., financial services, healthcare, retail, telecommunications)
  • A deep understanding of CX industry trends and best practices
  • Strong understanding of contact center technologies, AI applications, and digital channels
  • Ability to translate business challenges into technology-driven CX solutions

About this Opportunity:

This is an exceptional opportunity to join a dynamic team and contribute significantly to our clients' success. The Senior Director will be responsible for shaping the future of customer interactions, navigating industry trends, and collaborating with cross-functional teams to create market offerings and services that encompass end-to-end digital solutions.

Priorities:

- Developing and implementing effective strategies to drive business growth and improvement
- Collaborating with stakeholders to identify and address key business needs
- Providing expert guidance on contact center transformation and CX best practices
- Building and maintaining strong relationships with clients and partners
- Continuously evaluating and improving processes and procedures to optimize performance and efficiency

What We Offer:

This role offers the opportunity to work with a talented team of professionals who share your passion for customer experience and are dedicated to delivering outstanding results.

Qualifications:

To be successful in this role, you will need:

  • Proven experience in a similar leadership position, preferably in a CX or CCaaS context
  • Excellent communication, problem-solving, and analytical skills
  • A collaborative approach to working with stakeholders and team members
  • The ability to adapt quickly to changing priorities and deadlines
  • A passion for staying up-to-date with industry trends and best practices

About Us:

We are committed to helping our clients achieve their goals through innovative and effective solutions.

Contact Information:

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