Chief Digital Customer Experience Officer

1 dia atrás

Brasil beBeeDigital Tempo inteiro US$159.587 - US$234.061
Job Description

We are seeking an experienced leader to spearhead our customer success initiatives across digital channels.

The ideal candidate will be responsible for designing and scaling digital-first strategies that drive adoption, retention, and expansion while managing commercial and velocity CSM teams for consistent, high-value customer experiences at scale.

This role requires a strong understanding of customer success principles, with the ability to translate insights into actionable strategies and execute them effectively.

The successful candidate will be a strategic thinker who can balance innovation with operational excellence, leveraging data analytics and RevTech tools to drive insights and outcomes.

Key Responsibilities
  • Develop and execute a digital-first customer success strategy to drive growth and retention.
  • Lead and develop the Commercial and Velocity Customer Success teams, ensuring they deliver value across hundreds of accounts with efficiency and impact.
  • Coach managers and individual contributors, fostering a culture of accountability, customer-centricity, and continuous improvement.
  • Partner with Marketing, Product, and Operations to drive proactive engagement and value realization through content, playbooks, and digital channels.
Required Skills and Qualifications
  • 10+ years of experience in Customer Success, Digital CS, or related customer-facing leadership roles.
  • Proven experience leading and scaling digital-first success programs (automation, AI/ML, customer communities, in-app engagement, etc.).
  • Experience using Gainsight, Salesforce, Gong, or similar CRM and Customer Success tools.
  • Strong track record of managing teams across commercial and velocity/mid-market segments.
  • Excellent leadership, communication, and stakeholder management skills.
  • Data-driven mindset with the ability to translate insights into strategy and execution.
Benefits
  • Leadership role with high visibility and impact on customer outcomes and company growth.
  • Collaborative, customer-obsessed culture with strong executive sponsorship for CS.
  • Competitive compensation, benefits, and career development opportunities.
About Us

We are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is passionate about driving business growth and exceeding customer expectations.

If you are a seasoned leader with a passion for customer success, we encourage you to apply for this exciting opportunity.

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