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Maximizing Client Value

3 semanas atrás


Curitiba, Paraná, Brasil beBeeStrategist Tempo inteiro R$90.000 - R$120.000
Customer Success Strategist

Tuotempo is the leading CRM for the Healthcare sector, revolutionizing patient experience. As a key player in the international DocPlanner Group, we offer groundbreaking technology preferred by top healthcare providers worldwide.

We seek strategic consultants who excel at identifying improvement areas for customers and possess excellent interpersonal skills. Our ideal candidate is 100% oriented towards client success.

The role involves:

  • Developing an in-depth analytical understanding of clients' challenges and opportunities to ensure their success with our platform.
  • Maintaining continuous communication with clients to gather feedback, understand evolving challenges and opportunities, share ROI insights, and encourage utilization of new features to meet customer needs.
  • Proactively identifying upsell opportunities within the assigned customer portfolio, focusing on enhancing tool engagement.
  • Analyzing clients struggling with our product, collaborating to understand their problems, overcoming objections, and articulating effective solutions.
  • Ensuring high customer satisfaction and retention through daily monitoring of relevant metrics.

Our hiring team is international; kindly submit your resume in English.

**Key Qualifications:**

  • Professional Experience: A minimum of 3 to 5 years of proven expertise in Customer Success or