Senior Technical Support Specialist

Há 5 horas


Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro US$85.680 - US$116.610
Job Description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

We are seeking an experienced Support Engineer to provide technical support for employees. This role involves working from your remote home office to provide expert level support across cloud, desktop, and IoT. You will own and manage your cases, acting as an internal customer advocate and ensuring timely updates.

Key responsibilities include:

  • Providing technical support via telephone, email, and web
  • Ensuring high customer satisfaction by meeting Service Level Agreement (SLA) requirements
  • Contributing new knowledge base articles and maintaining existing ones
  • Drafting and distributing technical notices for internal and external communication

As a Support Engineer, you will work closely with the team to identify opportunities for improvement and suggest ways to enhance our service offerings.



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