Senior Customer Experience Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$49.650 - R$75.400
Job Title

A highly skilled specialist will manage and coordinate high risk/complexity guest cases. The ideal candidate will have expertise in customer service, conflict resolution, and problem-solving skills.

The successful applicant will work closely with internal departments to resolve cases efficiently and effectively. They must be able to analyze data, provide feedback, and recommend improvements to optimize business operations.

  • High level of English proficiency
  • Commercial awareness and business acumen
  • Expert knowledge of internal policies, procedures, and systems
  • Ability to understand legal cases and make informed decisions

Key qualifications for this role include:

  • Advanced level of communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines

Requirements

Technical Skills: Expertise in Guest or Partner procedures and systems

Soft Skills: Ability to identify and understand legal cases, deep knowledge of the different legal entities/consumer unions/governments dealt with, fair knowledge and awareness of how different consumer unions communicate and their expectations



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