Technical Support Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Insider Tempo inteiro
About the Role:

As a Technical Support Engineer at Insider, you will be part of our Operational Excellence Team, working closely with our partners to deliver seamless experiences using our products and services.

Your Key Responsibilities:
• Troubleshoot technical issues and find creative solutions for partner requests
• Review partner queries and collaborate with the Product team to improve processes and product offerings
• Meet important SLAs for response time and issue resolution

What We're Looking For:
• 3+ years of experience supporting a technical product, preferably in SaaS or MIS/Software Development teams
• Strong communication skills in writing (English)
• Knowledge of JavaScript, HTML, CSS or other programming languages
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically

What You'll Enjoy:
• Access to 16,000+ online courses for skills training and growth
• International, diverse, and inclusive work environment
• Opportunity to work in an industry shaping the future of customer experiences

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